Community Outreach Specialist with Local Travel Responsibilities

4 weeks ago


San Antonio, Texas, United States Franklin Energy Full time

At Franklin Energy, we are committed to driving the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind.

We are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs.

This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs.

Key responsibilities include:

  • Managing field time effectively with customer or Trade Ally visits
  • Developing and presenting program presentations to spur project activity
  • Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion
  • Recruiting, training, educating and cultivating relationships with contractors and customers to encourage effective marketing of programs
  • Supporting outreach work plan creation, monitoring and updates
  • Developing a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals
  • Actively 'cold calling' new potential suppliers/contractors and developing their participation in our programs
  • Researching the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
  • Identifying improvement barriers and reporting information to Program Manager and Outreach Manager
  • Preparing weekly and monthly project based activity reports and tracking progress towards program goals

Requirements include:

  • Bachelor's degree or equivalent work experience
  • ~ 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation
  • Ability to identify and resolve project application issues with customers and trade allies
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook
  • Strong data entry skills in entering information in tracking systems/databases
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees
  • Ability to analyze and interpret data and solve practical problems
  • Committed to diversity and inclusion

Travel requirements include a willingness to travel more than 50%.

Franklin Energy is an Equal Opportunity Employer and implements the use of dash cams inside their fleet of leased vehicles to promote the safety of employees and security within the company vehicles.



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