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Luxury Retail Experience Lead
1 week ago
About the Role
As a Sales Associate II at Coach, you will be responsible for delivering exceptional customer service and driving sales results. This role requires a strong ability to build relationships, provide expert product knowledge, and take ownership of personal sales and clienteling strategies.
Key Responsibilities
- Deliver personalized experiences for customers, leveraging expert product knowledge to build strong relationships.
- Implement Coach's Service and Selling Models, ensuring a positive first impression and memorable interactions with every customer.
- Take ownership of personal sales and clienteling strategies, collaborating with management to achieve individual and store goals.
- Create short- and long-term plans to improve performance, utilizing insights from surveys and feedback to drive growth.
- Represent Coach as a brand ambassador, demonstrating expertise and passion for the brand at all times.
- Stay informed about local market trends and contribute to the execution of local sales strategies and tactics.
- Drive business through effective sales strategies, clienteling, and sourcing new customers.
Requirements
- Previous sales experience in a luxury retail service environment.
- Strong understanding of fashion trends and competition in the marketplace.
- Proficiency in basic computer skills, including iPad/laptop use and Mobile POS.
- Excellent communication and interpersonal skills.
- Familiarity with cash register systems and inventory management.
