Sales Associate

5 days ago

Ann Arbor, Michigan, United States The Lovesac Company Full time
About the Role

We are seeking a highly motivated and results-driven Sales Associate to join our team at Lovesac. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and utilizing our proprietary selling process to drive sales and meet or exceed key performance indicators (KPIs).

Key Responsibilities
  • Utilize our proprietary selling process to provide each customer with an outstanding shopping experience, including greeting and acknowledging every customer, demonstrating all products, and maintaining comprehensive knowledge of our product line.
  • Offer additional financing options to customers, including our Lovesac credit card and secondary financing programs.
  • Consistently educate clients on current promotional offerings and products, while maintaining knowledge of current promotions and products.
  • Maintain inventory integrity and accuracy, protecting company assets at all times.
  • Assist in the execution of promotional campaigns, including product placement and marketing updates, in accordance with Company standards.
  • Partner with store management to ensure that all customer service issues are resolved and enhance all aspects of customer service, including order management.
  • Participate in maintaining store standards, including merchandising, marketing, store cleanliness, and safety, in accordance with Company operating policies and procedures.
  • Maintain a calm demeanor and manage issues professionally and respectfully, in accordance with our company standards.
  • Act with integrity and trust, modeling behavior that respects our employees, peers, and customers, in accordance with our core values.
Requirements & Qualifications
  • Minimum of 1-2 years of related sales experience.
  • Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapt to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen, and use this information to solve problems, anticipate issues, and make correct decisions based on a variety of situations.
  • Must take accountability and responsibility for your actions.
  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
  • Must have superior communication skills, verbal, written, and interpersonal skills, able to listen effectively to solve problems, anticipate issues, and make effective decisions.
  • Demonstrates strong analytical, mathematical, and problem-solving skills.
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must work collaboratively with fellow employees, treating all clients, both internal and external, with dignity and respect at all times.
  • Proficiency required in Microsoft Office: Word, Excel, and PowerPoint.
  • Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
  • Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC, and State Guidelines.
  • Support Lovesac Vendors as needed with local offsite events.

Our retail touchpoints, including our website, are open seven days a week and require morning, evening, weekend, and holiday availability.

Associate pay will vary based on factors such as qualifications, experience, skill level, and competencies.

Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other characteristic protected by applicable law.

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