Customer Service Representative

2 weeks ago


Blacklick, United States Mr. Rooter Corporation Full time
About Mr. Rooter Corporation

Mr. Rooter Corporation is a leading provider of plumbing services, dedicated to delivering exceptional customer experiences. We're seeking a highly skilled and customer-focused Customer Experience Specialist to join our team.

Job Summary

We're looking for a reliable and customer-friendly individual to provide top-notch customer service in a fast-paced environment. As a Customer Experience Specialist, you'll be responsible for handling inbound and outbound customer inquiries, resolving issues, and providing solutions that exceed customer expectations.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat portals
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer complaints and concerns
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and quality standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in CRM software
What We Offer
  • Competitive hourly rate of $24.00
  • Full benefits package, including 401(k) and paid time off
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment


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