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Spa Receptionist

2 months ago


Portland Maine, United States Westin Portland Harborview Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at the Westin Portland Harborview. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Responsibilities
  • Provide exceptional guest service, responding to inquiries, and resolving issues in a professional and courteous manner.
  • Manage reservations, check-in, and check-out processes, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Communicate effectively with guests, colleagues, and management, using clear and concise language.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.
  • Assist with special projects, events, and initiatives, as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with a positive and upbeat personality.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
  • Ability to work effectively under pressure, maintaining composure and objectivity.
Benefits
  • Competitive hourly rate of $16 per hour.
  • 40 hours of paid time off (PTO) per year.
  • 401(k) retirement plan with company match.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Employee assistance program.