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Spa Receptionist
2 months ago
We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at the Westin Portland Harborview. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.
Responsibilities- Provide exceptional guest service, responding to inquiries, and resolving issues in a professional and courteous manner.
- Manage reservations, check-in, and check-out processes, ensuring accuracy and efficiency.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Communicate effectively with guests, colleagues, and management, using clear and concise language.
- Maintain a clean and organized workspace, adhering to hotel standards and protocols.
- Assist with special projects, events, and initiatives, as assigned by management.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills, with a positive and upbeat personality.
- Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
- Basic arithmetic skills and ability to handle cash and credit transactions.
- Ability to work effectively under pressure, maintaining composure and objectivity.
- Competitive hourly rate of $16 per hour.
- 40 hours of paid time off (PTO) per year.
- 401(k) retirement plan with company match.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Employee assistance program.