Chief Information Systems Engineer San Francisco
3 weeks ago
Astranis is a pioneering organization committed to bridging the digital divide by connecting four billion people worldwide without internet access.
We've made significant strides in this mission, having launched two satellites into orbit and signed ten commercial deals worth over $1 billion in revenue. Our team has grown to over 300 world-class engineers working out of our legendary San Francisco office.
Our innovative approach involves building next-generation spacecraft that are smaller, more cost-effective, and capable of connecting over two million people each. We're excited about the impact we'll soon have in the Philippines, Peru, Mexico, and other countries.
Astranis offers a rewarding work environment where you can learn and make a significant impact, regardless of your career stage.
Job DescriptionAs a Chief Information Systems Engineer, you will play a critical role in maintaining a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting various software solutions.
You will work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.
Key Responsibilities:- Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues.
- Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles.
- Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely.
- Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues.
- System Administration: Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms.
- User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users' proficiency and security awareness.
- Manage and maintain diverse computing environments: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support.
- Collaborate with different departments: Understand and meet their technical requirements and support needs.
- Experience: Minimum 2 years in IT support, systems administration, or a related field.
- Multi-Platform Expertise: Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS.
- Virtualization Technologies: Hands-on experience with virtualization platforms, such as VMware.
- Remote Support Proficiency: Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently.
- Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment.
- Mission-Critical Systems Management: Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security.
- Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach.
- Networking Fundamentals: Strong understanding of networking concepts, including IP, DNS, and DHCP.
- Cloud Services: Experience with cloud platforms like AWS, Azure, or GCP.
- Scripting & Automation: Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.
- Network Security: Familiarity with VPN and firewall configurations.
- Certifications: Relevant certifications, such as CompTIA A+, Network+, or MCSE.
- ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.
Astranis offers an attractive compensation package, including equity, robust benefits, flexible PTO, and high-quality company-subsidized healthcare.
The estimated base salary for this position ranges from $70,000 to $90,000 USD per year, depending on qualifications and experience.
Astranis strives for a diverse and inclusive workplace, welcoming applications from talented individuals who share our mission to connect the world.
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