Service Manager of Toro

4 weeks ago

Chicago, Illinois, United States AccorHotel Full time
Service Manager of Toro

Join our team as a Service Manager of Toro, where you will be responsible for delivering exceptional service to our valued guests. As a key member of our team, you will be expected to maintain high standards of service, ensuring that every interaction with our guests is professional, friendly, and engaging.

Key Responsibilities:
  • Guest-Centric Service: Consistently deliver professional, friendly, and engaging service to our valued guests, ensuring a positive dining experience.
  • Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
  • Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
  • Guest Recognition: Manage and build a database of special requests and guests' profiles on Open Table or Host software.
  • Operational Balance: Juggle operational, administrative, and colleague needs adeptly.
  • Guest Feedback: Manage and address proper customer complaints and special requests promptly and professionally.
System Management:
  • Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
  • Reservation System: Manage the Open Table online reservation system efficiently, ensuring consistency in updating the database and reservations.
  • Menu Engineering: Communicate with management, gathering feedback from guests for menu items and experience.
Collaboration and Leadership:
  • Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
  • Forecasting and Scheduling: Skillfully manage labor resources, oriented towards service standards.
  • Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision, aligning with culinary flow.
  • Event and Reservations: Manage waitlists and special events, seating arrangements to maximize efficiency.
Team Engagement and Development:
  • Meetings and Reporting: Attend designated meetings, contributing insights.
  • Champion Initiatives: Assist with Silverware programming, obtaining designated Avero reports.
  • Guest Feedback: Assist with Scores and Trust You responses.
  • Continuous Learning: Participate in ongoing training activities.
  • Manuals and Standards: Develop trainings oriented towards manuals and high-standard service sequence.
  • Team Management: Continuously engage team members, correcting, coaching, and counseling where necessary.
Corporate Compliance and Accuracy:
  • Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.

Qualifications:

  • Experience: Previous Food & Beverage experience in a leadership role is essential.
  • Experience working with LQA or similar quality standards is essential.
  • Tech-Savvy: Proficient in Microsoft Windows applications.
  • Education: University/College degree in a related discipline is preferred.
  • Interpersonal Skills: Strong problem-solving abilities and excellent communication.
  • Reliability: Highly responsible and reliable.
  • Pressure Handling: Ability to work well under pressure in a fast-paced environment.
  • Team Player: Collaborate cohesively as part of a team.
  • Guest Focus: Remain calm, courteous, and attentive to guest needs at all times.
  • Knowledge of restaurant management software and POS: Familiarity with industry-standard software and systems.
  • Flexibility: Ability to work a flexible schedule, including weekdays, weekends, holidays, and nights.

Physical Aspects of Position:

  • Constant standing and walking throughout shift: Frequent movement required.
  • Frequent lifting and carrying up to 30 lbs: Regular lifting and carrying of moderate weights.
  • Occasional kneeling, pushing, pulling, lifting: Occasional physical demands.

Remote Work: No

Employment Type: Full-time

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