Sales and Service Leader

3 weeks ago


Shrewsbury, New Jersey, United States LVMH Full time
Sales and Service Leader Job Description

About the Role:

This is an exciting opportunity to join our team as a Sales and Service Leader at Sephora in Shrewsbury. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, executing our client service model and sales strategies, and ensuring compliance with store standards.

Key Responsibilities:
  • Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
  • Support and Coach Team: Support and coach team members in selling, service, and operations.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications and Experience:
  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

What We Offer:
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
  • Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.
  • Competitive Hourly Rate: $30.81/hr.
  • Flexibility: Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week.

About Sephora:
  • Sephora is an equal opportunity employer.
  • We value a diverse and inclusive workplace.
  • We consider all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws.


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