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Hospitality Ambassador at Rocky Waters Inn

2 months ago

Sevierville, Tennessee, United States Aatmos Full time
About the Role

We are seeking a highly skilled and dedicated Innkeeper to join our team at Rocky Waters Inn. As the face of our establishment, you will be responsible for ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities
  • Maintain the cleanliness and orderliness of guest rooms, common areas, and facilities to the highest standards.
  • Provide exceptional guest service, including check-in and check-out, and offer recommendations for local activities and events.
  • Curate local activity insights and execute a seamless guest journey.
  • Stand, walk, and move around for extended periods during the day, and lift and carry heavy items up to 50 lbs.
  • High school diploma or equivalent degree, and experience in hotel or a related field is a plus.
  • Maintain TABC certification and have a flexible schedule, including holidays and weekends.
Requirements
  • Ability to lift 25 pounds, with or without accommodation.
  • Stand, walk, or kneel for a long period of time.
  • 1 year of housekeeping experience is preferred, but not necessary.
  • Excellent interpersonal, oral and written communication skills.
  • Strong attention to detail and multitasking abilities.
  • Exceptional problem-solving and decision-making skills.
  • Customer-focused with a warm and approachable demeanor.
  • High school diploma or equivalent.
  • Maintain a professional appearance and mannerisms.
  • Flexible schedule and willingness to work on holidays and weekends.
Benefits
  • Health Insurance - 50% paid by employer.
  • Discounted Vision and Dental Insurance.
  • Discounted Hotel Rooms.
  • Paid Time off / Vacation Pay.
  • Sick Pay.
  • Daily Pay.