Firearm Customer Service Expert

4 days ago

Bloomington, Indiana, United States Rural King Supply Full time
Rural King Supply: Become a Firearms Sales Associate Today

We are seeking a highly skilled Firearms Sales Associate to join our team at Rural King Supply. As a key member of our sales staff, you will provide exceptional customer service and expertise in firearms and related accessories.

Estimated Salary: $50,000 - $70,000 per year based on experience and qualifications.

About Us: Rural King Supply is a leading farm and home store that strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, and a people-first environment.

About the Role: As a Firearms Sales Associate, you will be responsible for staying updated on current firearm trends, models, and industry news to provide informed recommendations to customers.

Responsibilities:

  • Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
  • Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
  • Provide expert guidance and unbiased product recommendations to customers based on their individual requirements.
  • Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers.
  • Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP.
  • Assist customers in selecting appropriate ammunition, accessories, and related products.
  • Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.
  • Process transactions accurately and efficiently, handling payments and necessary documentation.
  • Stay updated on current firearm trends, models, and industry news to provide informed recommendations.
  • Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
  • Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
  • Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
  • Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
  • Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program.
  • Process special orders, operate the POS register, and resolve return issues as needed.
  • Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.

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