Video Operations Specialist
4 weeks ago
**Job Summary**
We are seeking a skilled Video Operations Specialist to support our high-visibility support incidents.
The ideal candidate will have extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.
**Key Responsibilities:**
- Dedicated Video Bridge Operator to support high-visibility support incidents.
- Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10.
- Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events.
- Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications.
- Effectively communicate with team members and customers while being influential on new ideas and processes.
- Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs.
- Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
- Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner.
- Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility.
- Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution.
- Proactively monitor endpoints and escalate to site owners as necessary.
**Key Qualifications and Technologies:**
- Key Skills: A/V Equipment, AV Troubleshooting.
- 5+ years of IT experience with hardware and software support in a corporate environment.
- Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.
- Excellent customer service skills and detail oriented in a highly energetic corporate environment.
- Proficient in audio signal flows.
- Experience with Client or other Helpdesk software.
- Team player who works well with others in a fast-paced environment.
- AV Console Programming is a plus.
- Scripting in PowerShell.
Pyramid Consulting, Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a skilled Video Operations Specialist to join our team.
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