Video Operations Specialist

4 weeks ago


Dinan, Bretagne, United States Pyramid Consulting, Inc Full time

**Job Summary**

We are seeking a skilled Video Operations Specialist to support our high-visibility support incidents.

The ideal candidate will have extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.

**Key Responsibilities:**

  • Dedicated Video Bridge Operator to support high-visibility support incidents.
  • Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10.
  • Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events.
  • Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications.
  • Effectively communicate with team members and customers while being influential on new ideas and processes.
  • Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs.
  • Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
  • Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner.
  • Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility.
  • Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution.
  • Proactively monitor endpoints and escalate to site owners as necessary.

**Key Qualifications and Technologies:**

  • Key Skills: A/V Equipment, AV Troubleshooting.
  • 5+ years of IT experience with hardware and software support in a corporate environment.
  • Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.
  • Excellent customer service skills and detail oriented in a highly energetic corporate environment.
  • Proficient in audio signal flows.
  • Experience with Client or other Helpdesk software.
  • Team player who works well with others in a fast-paced environment.
  • AV Console Programming is a plus.
  • Scripting in PowerShell.

Pyramid Consulting, Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a skilled Video Operations Specialist to join our team.



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