Ophthalmic Care Specialist

21 hours ago

Janesville, Wisconsin, United States Mercyhealth Full time
Job Summary:

As an Ophthalmic Care Specialist at Mercyhealth, you will play a vital role in providing quality health care services to patients under the direction and responsibility of a Physician. Your duties will include performing patient assessments, documenting patient history and vitals, and assisting physicians during treatment, testing, and examinations. You will also be responsible for maintaining timely patient flow, performing various eye care procedures, and providing patient and family education. Additionally, you will respond to incoming telephone calls, maintain accurate charting, and perform other patient care procedures as directed.

Responsibilities:

Perform patient assessments and document patient history and vitals
Assist physicians during treatment, testing, and examinations
Maintain timely patient flow
Perform various eye care procedures, including VA, Pinhole, Color, Stereo, Tear test, Glare testing, Amsler Grid, Confrontation fields, Automated perimetry, Applanation using-Tonopen, I-Care, or Goldman tonometers, Pachymetry, Auto keratometry/Auto Refractometry, Auto Lensometry, Manifest Refractometry, Basic slit lamp including, assessment of anterior angles, pupils check, Fundus and External photography, OCT, corneal/disc topography, scribes, assists in minor office surgery and lasers, Administers medications and performs other patient care procedures such as Biometry/A-Scan as directed and according to established criteria.
Provide patient and family education
Follow up on patient care as needed
Perform telephone triaging of patients
Respond to incoming telephone calls, In basket messages, and My Chart messages, maintains accurate charting
Maintain and calibrate equipment
May be required to work alternate shifts and weekends

Culture of Excellence Behavior Expectations:

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience:

High School diploma.
Prefer education as a paraprofessional in ophthalmology or optometry.

Certification and Licensure:

Certified by JCAHPO as Certified Ophthalmic Assistant.
Approved CPR or BLS certification required within 90 days

Skills and Abilities:

Good interpersonal/communicative skills needed
Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to stand.

The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move patients/equipment. Good eye/hand coordination and manual dexterity needed.

Level of Supervision:

Work is performed according to specific procedures and methods, but partner must make minor decisions using independent judgment required in order to adapt to routine situations.

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