Senior Patient Access Specialist

4 weeks ago


Petersburg, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly skilled Senior Patient Access Specialist to join our team at Ensemble Health Partners. As a key member of our revenue cycle operations team, you will be responsible for performing admitting duties for all patients receiving services at our organization.

Key Responsibilities
  • Assign accurate MRNs, complete medical necessity or compliance checks, and provide proper patient instructions.
  • Collect insurance information, receive, and process physician orders while utilizing an overlay tool.
  • Provide excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Utilize quality auditing and reporting systems to ensure accounts are corrected.
  • Develop training materials and programs for new hires to the department.
  • Provide continuing education to associates in all areas of the revenue cycle.
  • Develop staff schedules within the patient access department.
  • Participate in on-call responsibilities for the department, including providing after-hours support and guidance.
  • Collect point of service payments in emergency, outpatient, and inpatient situations.
  • Conduct audits of accounts and assure that all forms are completed accurately and timely.
Requirements
  • 1 to 3 years of experience in patient access or a related field.
  • Associate degree or equivalent experience.
  • Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.
  • Knowledge of Health Insurance requirements and medical terminology.
About Ensemble Health Partners

We are an award-winning company that values our associates and provides a comprehensive benefits package, opportunities for growth and development, and a collaborative work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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