Customer Engagement Specialist

4 days ago


Bakersfield, California, United States California Aeronautical University Full time

About the Role

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We are seeking a highly motivated Community Service Representative-FWS to join our team at California Aeronautical University. As a representative of the university, you will provide exceptional customer service to various organizations within the community.

Key Responsibilities

  • Compliance: Ensure adherence to local, state, federal regulations, and company policies.
  • Timekeeping: Maintain accurate and complete records of work hours.

Main Duties

  • Support homeless services activities, including kitchen, distribution center, and boutique roles.
  • Perform tasks ethically and professionally.
  • Maintain inventory, conduct sanitation checks, and ensure equipment is properly stored.
  • Work in various areas of the dining center, independently or with other staff.
  • Follow instructions, operate equipment safely, and clean up after meals.
  • Adhere to nutrition and sanitation regulations, safety standards, and security rules.
  • Prioritize confidentiality, respect clients' rights, and work collaboratively with team members.
  • Attend orientation and training programs.
  • Additional duties as assigned.

Requirements

To succeed in this role, an individual must be able to perform essential duties satisfactorily. The following qualifications are representative of the required knowledge, skills, and abilities.

Education and Experience

A High School Diploma is required for this position.

Skills and Abilities

This role demands excellent interpersonal skills, the ability to work under pressure, manage priorities, set deadlines, and handle unexpected situations. Strong technology skills are necessary for success in this position.

Travel Demands

Occasional overnight travel may be required for conferences and training sessions. The employee must have a reliable vehicle for safe transportation.

Language Skills

This role requires reading, analyzing, and interpreting business communications, financial reports, legal documents, and government reports. The successful candidate will respond effectively to inquiries and complaints from students, regulatory agencies, and the public.

Mathematical Skills

The ideal candidate will possess basic math skills, including addition, subtraction, multiplication, and division, as well as the ability to interpret bar graphs.

Reasoning Ability

This role demands strong problem-solving skills, data collection, fact-establishing, and conclusion-drawing abilities.

Estimated Salary: $48,000 - $65,000 per year



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