Customer Service Operations Associate

2 weeks ago


King of Prussia, Pennsylvania, United States Lilly Pulitzer Full time
Job Description

Customer Service Operations Associate

Lilly Pulitzer is seeking a highly skilled Customer Service Operations Associate to join our team. As a key member of our Retail Operations and Communications Department, you will play a critical role in supporting our Customer Experience team.

Key Responsibilities:

  • Support daily operations for the Customer Service team, ensuring a seamless experience for our customers.
  • Develop and maintain strong relationships with multiple departments, including IT, Accounting, Planning, Fulfillment Center, Ecommerce, Retail, and Marketing.
  • Identify and implement process improvements to enhance the Customer Service experience.
  • Manage Customer Service communication platforms, ensuring the team is up-to-date on all necessary information.
  • Provide daily, weekly, and one-off communication to the Customer Service team.
  • Organize and maintain the Customer Service platform and tools.
  • Partner with multiple departments to identify and create change based on customer service team needs and customer sentiment.

Requirements:

  • 2+ years of previous customer service, sales, communication, retail experience with supervisory experience preferred.
  • Bachelor's degree in retail merchandising, communications, logistics, general studies, or other closely related subject.
  • Ability to understand data flows and how stock levels and product data is captured and populated on the website.
  • Ability to work comfortably and productively in all MS Office Applications.
  • Pleasant, friendly, and engaging speaking voice.
  • Ability to communicate well over the phone and email.

What We Offer:

  • Full-time salaried position.
  • Exempt and not eligible for overtime.
  • Eligible for standard company fringe benefits.

About Lilly Pulitzer:

Lilly Pulitzer is a leading fashion brand known for its high-quality, stylish clothing and accessories. We are committed to providing exceptional customer service and creating a positive work environment for our employees.



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