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Customer Service Associate
2 months ago
We are seeking a skilled and detail-oriented individual to join our team at SISK Fulfillment Service as a Customer Service Representative. In this role, you will provide exceptional support to our Senior Account Executives and other office personnel, ensuring seamless execution of daily tasks and operations.
Key Responsibilities:- Respond to incoming calls in a professional and courteous manner
- Process and input daily postage records, gaining a thorough understanding of our shipping system
- Utilize Excel expertise for monthly billing to clients and data manipulation
- Work in our Order Management System (OMS) to set up kits, inventory, and job details
- Assist in setting up jobs in production and inspecting jobs as they are processed
- Collaborate as a key team player to support operations as needed
- Adhere to Standard Operating Procedures (SOPs) and update them as necessary
- Previous experience in billing, customer service, or related fields is preferred
- Proficiency in Microsoft Word and Excel
- Strong organizational skills and attention to detail
- A positive and upbeat attitude