ServiceNow Solutions Architect Position

4 weeks ago

Fairfax, United States General Dynamics Information Technology Full time
Job Summary:

We are seeking a highly skilled ServiceNow Solutions Architect to join our team at General Dynamics Information Technology. As a key member of our team, you will be responsible for delivering cutting-edge solutions to complex problems. Your expertise in ServiceNow ITOM automations and integrations will be instrumental in helping us mature our Operations Dashboarding, Management, and Automation approach.

Key Responsibilities:
  • Lead solutioning efforts related to Low Code No Code platforms, including ServiceNow, Salesforce, Appian, MuleSoft, BMC Helix, and more.
  • Contribute directly to wins by providing technical involvement in proposal efforts.
  • Provide proposed solutions and rough-order of magnitude estimates for client requirements.
  • Assist the team and client with decisions based on long-term and short-term aspects of the engagement.
  • Communicate and coordinate with senior client leadership on Low Code No Code enhancements, providing business requirements direction, collaborating to improve the effectiveness of the client's capability, quick resolution of customer incidents, and removing any obstacles or conflicts/issues that prevent the effective output of product.
  • Monitor progress to assure deadlines and standards are met.
  • Transition, Operations, and Continual Service Improvement.
  • Serve as a liaison between business and technical aspects of projects.
  • Plan project stages and assess business implications for each stage.
  • Work with subcontractor leadership and staff in a multi-vendor environment.

Requirements:
  • BA/BS and 20 years of relevant experience or equivalent years of experience.
  • 10 years of experience supporting the Public Sector (Fed/Civ, Defense, State/Local, and/or Intel sectors).
  • 5 years of experience writing technical proposals.
  • Expertise in ServiceNow ITOM automations and integrations.
  • Ability to help mature our Operations Dashboarding, Management, and Automation approach.
  • Previous experience leading solutioning efforts related to low/no-code platforms.
  • CSA and CAD certifications or the ability to obtain within 30 days of hire.
  • Must be a US person.

Preferred Qualifications:
  • Hands-on technical experience and certifications in platforms like Salesforce, Appian, and Pega.
  • Active Certified Technical Architect (CTA) certification.
  • 2 active ServiceNow CIS certifications.

About Us:

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

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