Data Insights Analyst
4 weeks ago
Collinson, Inc. is seeking a highly skilled Data Insights Analyst to join our team. As a Data Insights Analyst, you will be responsible for generating actionable insights that materially impact the business. You will work closely with the Senior Manager of Guest Experience and Operations Insights to develop and maintain operational dashboards to track KPIs and Service Level Agreements (SLAs), analyze data, identify trends, and provide valuable insights to inform decisions impacting operations, guest experience, and other critical areas of the business.
The ideal candidate will have a Bachelor's degree in a relevant field such as business/data analytics or data science, and a minimum of 3 years of analytics experience, preferably within hospitality operations. You will have proven experience in data analytics or business intelligence, with strong analytical skills, and proficiency in data visualization tools such as Tableau, Power BI, or similar software. You will also have advanced Excel skills, including data manipulation and pivot tables, and be able to work independently and collaboratively on multiple projects simultaneously under time-sensitive operational conditions.
Key Responsibilities:
- Collect, analyze, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
- Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
- Utilize data analysis and visualization tools to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
- Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and comfortably report out on such metrics regularly.
- Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
- Assist in monitoring project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
- Analyze customer feedback and translate insights into actionable recommendations to improve the guest experience.
What You'll Need:
- A Bachelor's degree in a relevant field such as business/data analytics or data science.
- Minimum of 3 years of analytics experience, preferably within hospitality operations.
- Proven experience in data analytics or business intelligence, with strong analytical skills.
- Proficiency in data visualization tools such as Tableau, Power BI, or similar software.
- Advanced Excel skills, including data manipulation and pivot tables.
- Ability to work independently and collaboratively on multiple projects simultaneously under time-sensitive operational conditions.
- Ability to prepare and organize data, information, and recommendations in a concise way to various audiences.
- Familiarity with process improvement methodologies and automation tools is a plus.
What You'll Get:
- A competitive salary and benefit plan, including 100% employer-paid medical, dental, life, and LTD insurance for employees.
- 100% match to your 401(k) deferrals (limited) with 100% vesting at 6 months.
- Supplemental Insurance including STD, additional Life.
- Priority Pass Membership.
- Global Mentoring Program.
- Wellness Programs.
- Lifestyle Benefits.
About Collinson, Inc.
Collinson, Inc. is an equal opportunity employer and welcomes differences in all their forms, including color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities, and people from all backgrounds, cultures, and experiences. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our Company Values:
- Act smarter.
- Do the right thing.
- One team.
- Be insight-led.
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