Current jobs related to Banquet Captain - Charleston, West Virginia - Hyatt Place Hyatt House Charleston Historic District

About Us:

At Hyatt Place/Hyatt House Charleston/Historic District, we pride ourselves on being a world-class property that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on personal development, people, and a desire for wanting our team members to succeed.

Job Summary:

We are seeking a highly motivated Banquet Captain to join our team. This individual will be responsible for directing the set up and preparation of banquet rooms for functions, serving and bussing tables, and clearing and tearing down banquet rooms at the end of the function. The Banquet Captain will also lead the performance of all hourly banquet food and beverage servers and housemen and serve as the personal representative of the property to banquet guests.

Responsibilities:

• Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces.
• Service to include picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
• Responsibilities also include cleaning of the back hall and organizing of storerooms.
• Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
• Assists as needed with event room setup according to meal period and table needs.
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
• Serves food and beverages to guests, removes dishes, glasses, silverware, or other items from tables/counter tops, and takes them to the kitchen.
• Cleans and sanitizes tables and/or counters & seats after guests are finished.
• Explains how various menu items are prepared, cooking methods, and ingredients.
• Takes into consideration any special requests and dietary issues made by the guest.
• Provides general property information and offers a warm and sincere welcome/farewell for all guests.
• Interacts with staff in a professional manner, assisting other departments with necessary information.
• Ensures final quality check on food and beverage items prior to serving guests.
• Monitors assigned tables for customer satisfaction, quality, and additional service.
• Addresses any guest issue promptly and with high concern.
• Aids other events and restaurant staff as needed.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).

Requirements:

We are looking for a driven individual with experience in leading high-volume catering and banquet events. The ideal candidate will have a passion for service, be able to make meaningful connections, and figure out what it takes to win the day. If you have a genuine desire to grow and learn in a world-class property, we want to hear from you.