Service Operations Director

1 week ago


Lenexa, Kansas, United States HAARSLEV Full time
About Haarslev

Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future.


The Role of the Commercial Service Business Manager

The role of the Commercial Service Business Manager is to lead internal customer service activities along with proactive service functions for the commercial aspect of the entire service delivery process. This includes direct and indirect customer-facing roles within the Commercial Service team. The Commercial Service Business Manager will manage all customer service functions within Haarslev US, working closely with operations and supply chain to achieve on-time deliveries, revenue goals, and execution of the service delivery process.


Responsibilities
  • Develop, build, and grow the North America service and aftersales presence ensuring customer satisfaction
  • Ensure 360-degree customer care is being achieved
  • Responsible for the operational excellence of the customer journey
  • Process-oriented mentality with a desire to streamline, define standard operating procedures, and maintain internal customer service delivery processes
  • Achieve and set monthly, quarterly, yearly goals and targets that will affect set KPIs

Skill Requirements
  • A Bachelor's Degree or matching experience
  • Must have a proactive approach mindset
  • Must be process-minded and able to comfortably develop and implement service delivery processes
  • A service-minded self-starting individual who can manage time effectively and achieve agreed goals
  • Knowledge or experience in the field of rendering is a must

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