Tax Law Expert
1 week ago
We are seeking a highly skilled Tax Law Expert to join our team at the Louisiana Department of Revenue. As a key member of our staff, you will be responsible for providing timely and accurate information to the taxpaying public and tax practitioners regarding taxes and fees administered by the department.
Job Summary
This is an excellent opportunity for individuals with a strong background in taxation and customer service to make a meaningful contribution to our organization. The successful candidate will possess exceptional communication skills, both written and verbal, as well as analytical and problem-solving abilities.
Key Responsibilities
- Respond to customer inquiries, requiring thorough knowledge of tax laws and departmental policies and procedures.
- Analyze accounts for which returns have been processed, researching taxpayer history to provide accurate information and instructions.
- Review original and amended tax returns to ensure compliance with current tax laws, correcting returns that are not in compliance and notifying taxpayers.
- Calculate correct taxes, penalties, interest, and fees due based on applicable knowledge of specific taxes.
- Educate taxpayers or tax professionals on the use of LDOR filing and payment applications, LDOR's website, proper forms, tax laws, and departmental policies.
- Correct records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due, eliminating assessments issued in error, correcting data entry errors, and online entry of returns.
- Perform other duties as assigned by direct supervisor and/or Contact Center supervisor.
- Complete mandatory training requirements within established deadlines.
Requirements
To be considered for this position, applicants must possess a minimum of one year of college or business school, or equivalent work experience in a business-related curriculum. Preferred qualifications include one year of call center experience with clerical work as a major duty, experience in bookkeeping, reviewing tax returns, records, applications, and other tax-related forms, strong computer skills, and typing proficiency.
Compensation
The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications. Please note that any applicant who receives and accepts a conditional offer of employment will be required to successfully pass a completed criminal history records check prior to their first day of work.
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