Field Service Technician

4 weeks ago


Carson, California, United States Orion Talent Full time
Job Summary

As a Field Service Technician at Orion Talent, you will be responsible for performing service tasks, identifying technical problems, and making analysis through remote or on-site activity in various service categories. Your primary goal will be to contribute to customer satisfaction by executing service work according to customer order and expectation, creating and maintaining a good relationship with customers, and understanding their needs.

Key Responsibilities

  • Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in various service categories.
  • Contribute to customer satisfaction by executing service work according to customer order and expectation.
  • Create and maintain a good relationship with customers and understand their needs.
  • Identify new sales opportunities and communicate them internally.
  • Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
  • Prepare all documents and reports to be signed by the customer representative.
  • Report work done in a timely manner and follow up when needed.
  • Proactively identify potential equipment failures and request proactive corrective actions.
  • Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
  • Proactively identify suggestions for product and quality improvement and communicate them further in the company organization.
  • Provide recommendations to management to improve operations and customer service.


Requirements

  • Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience, or Associates Degree with 2 or more years' experience in servicing critical power equipment.
  • Will consider High School Diploma/GED and 10 or more years' experience.
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to self-Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.

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