Field Service Technician
4 weeks ago
As a Field Service Technician at Orion Talent, you will be responsible for performing service tasks, identifying technical problems, and making analysis through remote or on-site activity in various service categories. Your primary goal will be to contribute to customer satisfaction by executing service work according to customer order and expectation, creating and maintaining a good relationship with customers, and understanding their needs.
Key Responsibilities
- Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in various service categories.
- Contribute to customer satisfaction by executing service work according to customer order and expectation.
- Create and maintain a good relationship with customers and understand their needs.
- Identify new sales opportunities and communicate them internally.
- Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
- Prepare all documents and reports to be signed by the customer representative.
- Report work done in a timely manner and follow up when needed.
- Proactively identify potential equipment failures and request proactive corrective actions.
- Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
- Proactively identify suggestions for product and quality improvement and communicate them further in the company organization.
- Provide recommendations to management to improve operations and customer service.
Requirements
- Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience, or Associates Degree with 2 or more years' experience in servicing critical power equipment.
- Will consider High School Diploma/GED and 10 or more years' experience.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to self-Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
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