Claims Program Manager

5 days ago


Long Beach, California, United States SCAN Full time
Job Title: Claims Program Manager - Payment Integrity

SCAN is seeking a highly skilled Claims Program Manager - Payment Integrity to join our team. As a key member of our Claims department, you will be responsible for identifying and transforming processes/procedures in the Claims department specific to payment integrity.

Key Responsibilities:
  • Interface with claims teams, payment integrity vendor(s), SIU, finance, and other applicable SCAN teams to ensure seamless communication and collaboration.
  • Provide expertise bridging process and technology, focusing on evolving functions, growing capacity, diversifying processes, and transforming the payment integrity aspect of claims, including increasing SCAN's recovered dollars.
  • Coordinate efforts with team leaders, project managers, and departments outside of claims to effectuate best outcomes.
  • Analyze efficacy of documentation for the payment integrity program and transform documentation style to reflect adult learning aspects.
  • Develop and socialize program strategies, changes, and future state within the team, with leadership, and with vendors.
  • Collaborate with SUI to identify and investigate FWA, including representing claims in CMS investigations.
  • Collaborate with leadership regarding annual strategy, including roll out of new programs and processes.
  • Manage vendors and report to leadership of all aspects of payment integrity program, including multiple continuous and/or multi-year programs.
  • Make decisions regarding best practices, efficiencies, and implementation of decisions.
  • Follow policies and procedures to maintain efficient and compliant operations.
  • Follow all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations or as documented in company policies and procedures.
  • Identify through analysis and judgment, providers with billing practices inconsistent with standards and make a determination regarding reporting provider to SIU, communicate bad actions to internal teams as appropriate.
Requirements:
  • Bachelor's or Master's degree in business administration, Health Care Management, Education, or related field of study.
  • 5-7 years in a communication role, experience with payment integrity, recoveries, TPL, OIC, or other payment-related operations, presentation experience including senior leaders, and health and welfare benefit experience.
  • Health Insurance Benefits Management background in Medicare and Medicaid lines of business preferred.
  • Familiar with Medicare and Medicaid resources and proficient in producing research results via such resources.
  • Knowledge of Centers for Medicare & Medicaid Services (CMS) and the Department of Health Care Services (DHCS) jurisdictions.
  • Knowledge of HIPAA regulations and privacy laws.
  • Communicate effectively and professionally with internal employees and external vendors (domestic and international).
  • Develop, analyze, and present program reports for senior leaders.
  • Develop process documentation reflecting an adult learning perspective.
  • Deliver presentations to leadership groups, vendors, and team in a cohesive, consistent manner.
  • Creative solutioning skills.
  • Critical thinking.
  • Decision making.
  • Demonstrated experience working in fast-paced or implementation environment.
What's in it for you?
  • Base Salary range: $71,114.70.
  • An annual employee bonus program.
  • Robust Wellness Program.
  • Generous paid-time-off (PTO).
  • Eleven paid holidays per year, plus 1 additional floating holiday.
  • Excellent 401(k) Retirement Saving Plan with employer match.
  • Robust employee recognition program.
  • Tuition reimbursement.
  • A work-life balance.
  • An opportunity to become part of a team that makes a difference to our members and our community every day.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law.


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