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Senior Reliability Engineer

2 months ago

Austin, Texas, United States Amazon Full time


As a Senior Reliability Engineer, you will play a pivotal role in ensuring the operational excellence of Amazon's data centers globally. Your expertise will be essential in conducting thorough evaluations and providing insightful feedback on the design aspects across various engineering disciplines.

In addition to your design responsibilities, you will collaborate closely with operations, security teams, field engineering, and construction management to establish effective processes and innovative procedures aimed at enhancing system reliability.


Your role will involve assessing the implications of data center technologies and features to adapt to the dynamic needs of our customers as we scale our infrastructure.


Key Qualifications:

  • Demonstrate strong engineering judgment and the ability to make informed recommendations in uncertain situations.
  • Exhibit a detail-oriented and data-driven mindset.
  • Have a proven track record in managing engineering projects and collaborating with consultants.
  • Cultivate trust and foster relationships with diverse stakeholders, including Operations, Commissioning, Construction, and Design teams.
  • Show a willingness to engage in fieldwork to gain firsthand insights.
In this role, you will engage with various teams responsible for all facets of data center operations. You will prioritize your tasks to enhance data center reliability, focusing on the most impactful actions. Your responsibilities will require a global perspective on all initiatives.

At AWS Infrastructure Services, we oversee the design, planning, delivery, and operation of AWS's global infrastructure. We are the backbone that ensures the cloud remains operational and efficient.

Our team supports all AWS data centers, managing the servers, storage, networking, power, and cooling systems that guarantee our customers continuous access to the innovations they depend on.

We tackle complex challenges with numerous variables affecting the supply chain, and we seek talented individuals eager to contribute to our mission.


Joining our diverse team means collaborating with software, hardware, and network engineers, supply chain experts, security professionals, operations managers, and other essential roles.

You'll work alongside colleagues across AWS to uphold the highest standards of safety and security while delivering seemingly limitless capacity at the most competitive costs for our customers.

Our inclusive culture encourages bold ideas and empowers you to see them through to fruition.

Responsibilities of the Senior Reliability Engineer include:

  • Conducting audits and peer reviews of data center infrastructure engineering designs with a focus on reliability.
  • Performing engineering analyses of past reliability incidents.
  • Providing technical oversight for global Center of Excellence (CoE) initiatives.
  • Developing predictive reliability models.
  • Reviewing and overseeing reliability performance metrics.
  • Conducting multi-cause categorical analyses for reliability events.
  • Overseeing and reviewing Failure Mode and Effect Analysis (FMEA) studies.
  • Initiating and leading reliability projects that significantly impact infrastructure design and implementation.
  • Establishing standards for customer coordination and repeatable processes related to engineering, testing, construction, commissioning, and best practices. Driving process improvements across the organization to enhance reliability and meet customer expectations.
  • Providing technical oversight for the Regional Electrical and Mechanical Basis of Design (BOD), construction documentation, Statements of Work (SoWs), procurement initiatives, supplier management, commissioning scripts, operation and maintenance manuals, and all relevant products and processes that influence reliability.
  • Acting as a technical advisor for AWS data center electrical, mechanical, structural, site, civil, security, network, fire detection, and suppression systems as they relate to enhancing reliability.
  • Collaborating with internal teams to comprehend customer reliability requirements.
  • Offering technical oversight and review for LSE/CSE CoE.
About the Team

Why AWS

Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform in the world.

We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our extensive suite of products and services to drive their businesses.

Diverse Experiences

Amazon values diverse experiences.

We encourage candidates to apply even if they do not meet all the preferred qualifications and skills outlined in the job description.

If your career is just beginning, has not followed a traditional path, or includes alternative experiences, we welcome your application.

Work/Life Balance

We prioritize work-life harmony.

Achieving success at work should not come at the expense of personal sacrifices, which is why we promote flexibility as part of our workplace culture.

When we feel supported both at work and home, we can achieve remarkable outcomes in the cloud.

Inclusive Team Culture

At AWS, we embrace a culture of learning and curiosity. Our employee-led affinity groups foster an inclusive environment that celebrates our differences.

Ongoing events and learning opportunities, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.

Mentorship and Career Growth

We continuously strive to raise our performance standards as we aim to become Earth's Best Employer.

Here, you will find abundant knowledge-sharing, mentorship, and career advancement resources to help you grow into a well-rounded professional.

Basic Qualifications

Bachelor's Degree in Electrical or Mechanical Engineering or equivalent experience.

A minimum of 3 years of experience collaborating with cross-functional teams in critical facilities.

At least 10 years of experience with mission-critical facilities, including:

Knowledge of uninterruptible power supplies, diesel generators, electrical switchgear, power distribution units, and automatic/static transfer switches.

Understanding of chillers, cooling towers, direct and indirect evaporative cooling, and variable speed drives and fan systems.

Familiarity with building codes and regulations, including Life Safety, IBC, NFPA, NEC, NESC, and OSHA.

Direct experience in the design, construction, operation, or maintenance of data centers.

Ability to research new designs, technologies, construction methods, and innovative operational procedures for data center equipment and facilities.

Capability to critically audit and provide customer-representative feedback on design concepts throughout exploration, development, deployment/construction, and operations.


Willingness to think creatively and innovatively to enhance reliability through improved quality, dependability, and maintainability.


Ability to perform complex business case analyses to justify technical decisions and present findings to management during high-level reviews.

Excellent communication skills, attention to detail, and commitment to maintaining high-quality standards.

Preferred Qualifications

Strong organizational skills with the ability to prioritize and meet deadlines and budgets.

Experience utilizing various web-based and software tools for data analysis and visualization.

Direct experience in the design, construction, operation, and maintenance of mission-critical facilities, particularly data centers.

Experience as a resident engineer or hands-on design consultant in the field.

Knowledge of building codes and regulations, including Life Safety, IBC, NFPA, NEC, NESC, and OSHA.

Ability to read, interpret, and create construction drawings, specifications, and submittal documents.

Ability to carry design concepts through exploration, development, and into deployment/mass production.

Ability to research new designs, technologies, construction methods, and innovative operational procedures for data center equipment and facilities.

Ability to critically audit and provide customer-representative feedback on design concepts throughout exploration, development, deployment/construction, and operations.


Willingness to think creatively and innovatively to enhance reliability through improved quality, dependability, and maintainability.


Ability to perform complex business case analyses to justify technical decisions and present findings to management during high-level reviews.

Excellent communication and writing skills, attention to detail, and commitment to maintaining high-quality standards.

In-depth understanding of both mechanical and electrical equipment/design related to data centers (including but not limited to: uninterruptible power supplies, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, air handlers, economizers, etc.).

Experience with EPMS/SCADA/BMS control systems (software and/or hardware).

Registered Professional Engineer.

Advanced degree in engineering, business, or a related field.

Experience with large-scale technical operations or large-scale compute facilities.

Amazon is committed to fostering a diverse and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website for more information.