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IT Systems Specialist

2 months ago

Menomonie, Wisconsin, United States Dunn County, WI Full time
Salary: $56,638 to $74,298 Annually

Location: Menomonie, WI

Job Type: Full-Time

Job Summary

The Information Technology Division of Dunn County is in search of a skilled Systems Analyst to enhance our operational efficiency.

As a Systems Analyst, you will be instrumental in ensuring the stability and performance of our IT systems. This role involves utilizing your technical expertise to deliver effective IT solutions, support services, and system administration across various county functions. Key responsibilities include:
  • Conducting in-depth analysis and resolving intricate IT challenges.
  • Providing technical support and guidance to staff in multiple departments.
  • Overseeing and troubleshooting hardware, software, networking, and application systems.
  • Facilitating communication and collaboration between IT teams and other departments.
  • Implementing and maintaining effective system diagnostics and solutions.
  • Managing the deployment and oversight of county-wide technology systems.
  • Performing regular updates and monitoring of system software and network data.
About You
We are looking for a meticulous professional with a solid background in IT systems management and a history of delivering successful technical solutions. The ideal candidate will demonstrate strong analytical abilities, a comprehensive understanding of contemporary IT practices, and the capability to convey complex technical information to non-technical audiences.

If you are a dedicated IT professional eager to contribute to the enhancement of local government operations through technology, we invite you to consider this opportunity.

Primary Responsibilities

The following duties are essential for this position:
  • Adhering to asset management policies throughout the equipment lifecycle.
  • Maintaining accurate warranty records.
  • Conducting routine hardware and software audits to ensure compliance.
  • Collaborating with management to develop and refine inventory policies.
  • Managing desktop patching for Windows and third-party applications.
  • Establishing and maintaining patch schedules with proper testing protocols.
  • Installing and updating antivirus software on client machines.
  • Creating and managing operating system images.
  • Developing and deploying software packages for updates.
  • Implementing mobile device management solutions and policies.
  • Researching and deploying group policies for device management.
  • Coordinating with stakeholders to identify needs and deliver projects effectively.
  • Designing and implementing user and computer group policies.
  • Managing user accounts and security groups.
  • Implementing security measures for managed devices.
  • Tracking and resolving support tickets.
  • Providing assistance through various communication channels.
  • Traveling between facilities to support technology and users.
  • Configuring workflows for the ticketing system.
  • Offering on-site support for audio/video systems during events.
  • Installing and configuring hardware and peripherals.
Minimum Qualifications

EDUCATION AND EXPERIENCE
  • Associate's Degree in Information Technology, Computer Science, or a related field.
  • A minimum of four (4) years of relevant experience in information technology, help desk support, or networking.
DESIRED QUALIFICATIONS
  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
LICENSES AND CERTIFICATIONS
  • Valid driver's license or the ability to travel between work locations.
  • A background check will be conducted prior to hire.
KNOWLEDGE, SKILLS, AND ABILITIES
Essential knowledge and skills include:
  • Proficiency in help desk software and its operations.
  • Network administration experience, particularly with Active Directory.
  • Installation and maintenance of IT systems and equipment.
  • Familiarity with Microsoft technologies including servers and workstations.
  • Ability to troubleshoot network and application issues.
  • Strong communication skills to convey technical information clearly.
  • Technical writing capabilities.
  • Ability to monitor and maintain IT system health and security.
  • Capacity to train users on technology and software.
  • Effective time management and organizational skills.
WORK ENVIRONMENT
The work environment is typically in a standard office setting with moderate noise levels. Reasonable accommodations will be made for individuals with disabilities as required by law.