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Customer Service Representative

2 months ago


Hanover, Pennsylvania, United States Ryan California - State Farm Agent Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Ryan California - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, providing them with exceptional service and support.
  • Needs Assessment: Identify customers' needs and provide them with tailored solutions to meet their insurance and financial service needs.
  • Product Development: Develop and implement strategies to promote and sell State Farm insurance and financial service products to our customers.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.

Requirements

  • Customer Focus: Excellent customer service skills, with a strong ability to build and maintain relationships with customers.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Business Acumen: Strong understanding of insurance and financial services, with the ability to identify and capitalize on sales opportunities.
  • Problem-Solving Skills: Proactive and detail-oriented, with the ability to analyze problems and develop effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team to achieve sales and customer satisfaction goals.

What We Offer

  • Competitive Compensation: Salary plus commission/bonus structure.
  • Benefits: Comprehensive health benefits, including medical, dental, and vision coverage.
  • Professional Development: Opportunities for growth and advancement within our agency.