VTC Operations Specialist

5 days ago

Aberdeen, Maryland, United States Digital Consultants LLC Full time

At Digital Consultants LLC, we are committed to delivering exceptional professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.

We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. As a VTC Operations Specialist - IT Support Services, you will be part of our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services.

This position is responsible for leading a team of 4 VTC/AV support personnel who will provide VTC operations & services support to CECOM. This position and its team will be located at Army Aberdeen Proving Grounds, MD.

The ideal candidate will have 5 or more years of related experience and 2 years experience with MS Teams. A Single Scope Background Investigation (SSBI) Clearance is required as minimum. US Citizenship is also mandatory.

Job Responsibilities:

  • Scheduling of classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meetings.
  • Management and operation of the Video Operation Control (VOC) facilities.
  • Daily operations and technical support of VTC/AV hardware and software.
  • Provide training on all hardware and software located in the VOC.
  • Provide instructions to CECOM personnel in the use and operation of portable VTC systems.
  • Conduct pre-conference testing and setup.
  • Diagnose, troubleshoot, and resolve a wide variety of issues concerning all aspects of VTC, AV equipment, and related voice/data communications.
  • Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette (building 6008) Auditorium and Multi-Purpose Rooms. One VTC operator assigned during all business hours.
  • Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Myer Auditorium, Building 6000. One VTC operator assigned during all business hours.
  • Provide enhanced VTC operations for these NIPR and SIPR facilities:
    • CECOM Command Conference Rooms A & B, Building 6002
    • CECOM Logistics Readiness Center HQ Building 6001
    • CECOM Software Engineering Center HQ, Building 6002
    • CECOM G3 Secure VTC Room, Building 6002
    • Myer Auditorium, Building 6000
    • Mallette Auditorium and Multi-Purpose Rooms, Building 6008
  • Provide enhanced VTC operations services to the CECOM Command Group by handling GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events. The Contractor shall ensure two-person integrity during major command events.
  • Provide technical advice, training, documentation, or assistance with the operation of CECOM customer-operated small office VTC systems or VTC Carts located in C5ISR campus spaces as required.
  • Assist with processing accreditation documentation for VTC systems.
  • Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.
  • Provide an initial response to customers on support requests, reports of system/network problems, or reports of technical failure within 1 hour (during business hours).
  • Successfully fulfill all confirmed, scheduled VTC/AV support requirements on time unless canceled by the customer.
  • Establish and maintain a consolidated VTC requirements tracking capability to assist the Contractor and the Government in approving, confirming, and coordinating all VTC reservations for all VTC facilities supported under this task order.

Benefits:

We provide competitive wages and a full benefits package, including opportunities for growth and development. Our inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

As a valued employee, you will have access to our Employee Assistance Program, which provides support for employees dealing with personal or work-related challenges.

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