Customer Experience Director
3 weeks ago
Spring Footwear Corp is a leader in the footwear industry, dedicated to delivering comfort and style since 1991. Our mission is to develop successful partnerships by creating and delivering the best quality, value, product, and service every day.
As a Customer Experience Director, you will lead our Pompano Beach, FL location's customer service team, inspiring them to deliver exceptional experiences for our customers. You will have strong operational experience in leadership, systems, and processes improvement, with a proven track record of exceeding customer success metrics, driving process improvements, and offering innovative solutions.
Key Responsibilities:
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision.
- Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals.
- Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.
Requirements
- 5+ years in a managerial role for a multi-channel contact center.
- Demonstrable knowledge of contact center metrics, best practices, and sound understanding of contact center workflow.
- Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
What We Offer
- Competitive wages: $85,000 - $110,000 per year, depending on experience.
- Company-paid Holidays and Vacation.
- Profit-sharing program.
- Advancement opportunities.
-
Customer Service Director
3 weeks ago
Pompano Beach, Florida, United States FBS Fortified And Ballistic Security Full timeOverviewFBS Fortified And Ballistic Security seeks a seasoned Director of Customer Service to lead our client-centered communication strategy. This key position will oversee and optimize client communication across all stages of our projects, ensuring flawless execution from start to finish.
-
Customer Experience Director
3 days ago
Deerfield Beach, Florida, United States Papa John's - Warm Full timeCareer OpportunityThe Customer Experience Director position at Papa John's - Warm is a fantastic opportunity for a talented individual to take on a leadership role and drive business growth.
-
Customer Success Director
2 weeks ago
Pompano Beach, Florida, United States ITrade STEM Full timeAbout the RoleWe are seeking a seasoned Customer Success Director to join our team at ITrade STEM. This is an excellent opportunity for a results-driven professional to make a meaningful impact in ensuring customer success.Key Responsibilities:Serve as the primary point of contact for customers, ensuring a seamless transition from sales to...
-
Multi-Channel Customer Experience Director
4 weeks ago
Pompano Beach, Florida, United States Spring Footwear Corp Full timeAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team in Pompano Beach, FL. As a key member of our team, you will be responsible for developing and maintaining effective customer service operations, ensuring exceptional customer experiences, and driving business growth.**Estimated Salary:** $75,000 - $95,000 per...
-
Customer Service and Sales Director
3 weeks ago
Pompano Beach, Florida, United States Lady And The Mug Full timeJoin Our TeamLady and the Mug is seeking a Customer Service and Sales Director to lead our team of baristas and ensure excellent customer service.This role offers a competitive salary of $14.00 + tips and paid bi-weekly pay.Key Responsibilities:Develop and implement strategies to increase sales and grow the business.Train and develop baristas in customer...
-
Customer Experience Manager
3 weeks ago
Pompano Beach, Florida, United States Raymond Search Group Full timeRaymond Search Group is looking for a Customer Experience Manager to lead our customer service efforts and ensure exceptional customer satisfaction. As a Customer Experience Manager, you will be responsible for fostering a customer-centric environment and delivering exceptional service.ResponsibilitiesManage and supervise the operations of the customer...
-
Customer Experience Specialist
2 weeks ago
Pompano Beach, Florida, United States IOT Partners LLC Full timeAbout the JobWe are seeking a motivated and customer-focused individual to join our team as a Retail Wireless Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to ensure a seamless shopping experience for our customers.ResponsibilitiesBuilds proficiency in serving and selling...
-
Customer Experience Specialist
2 weeks ago
Pompano Beach, Florida, United States Rack Room Shoes Full timeWe are looking for a motivated Customer Experience Specialist to join our Rack Room Shoes team. In this role, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers. Your key responsibilities will include:Key ResponsibilitiesCreating an awareness of our sales promotions and...
-
Customer Experience Representative
2 days ago
Pompano Beach, Florida, United States Best Buy Co. , Inc. Full timeAbout the RoleThe Sales Consultant Appliance Outlet plays a pivotal part in delivering an exceptional customer experience as Best Buy's premier destination for technology products and services. As a key contributor, you will focus on providing velocity to a world-class customer experience, fostering strong relationships with customers, and staying up-to-date...
-
Customer Experience Coordinator
3 days ago
Pompano Beach, Florida, United States Coconut Creek Automotive Full timeCompany Overview: At Coconut Creek Automotive, we strive to provide exceptional customer service in a clean and organized environment. Our team is dedicated to ensuring a seamless experience for our clients.">About the Role: As a Customer Experience Coordinator, you will play a crucial part in our success by greeting customers, coordinating parking, and...
-
Customer Experience Associate
2 weeks ago
Pompano Beach, Florida, United States Rack Room Shoes Full timeJob OverviewRack Room Shoes is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for creating an excellent shopping experience for our customers by maintaining awareness of all current sales promotions and merchandise presentation.ResponsibilitiesProvide exceptional customer service by being...
-
Customer Experience Specialist
4 weeks ago
Pompano Beach, Florida, United States Spring Footwear Corp Full timeAbout UsSince 1991, Spring Footwear Corp has made a significant impact in the lives of consumers who depend on our brands to deliver comfort and style. Our commitment to product innovation, quality, value, and flexibility is the foundation of our success. This leads to our mission: 'Developing successful partnerships by creating and delivering the best...
-
Customer Experience Ambassador
2 weeks ago
Pompano Beach, Florida, United States Insight Global Full time**About Insight Global**We're a company dedicated to creating diverse and inclusive environments where our team members can bring their full, authentic selves to work every day. We're committed to delivering outstanding service to our customers.**Job Summary**We're seeking a highly skilled Customer Service Representative to join our team. As a key member of...
-
Customer Experience Specialist
1 month ago
Pompano Beach, Florida, United States Tailored Brands Inc Full timeAbout This OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will engage with customers, build relationships, and provide excellent service. You will also work collaboratively with colleagues to achieve sales goals and maintain a positive work environment.
-
Customer Experience Representative
3 weeks ago
Pompano Beach, Florida, United States K9 Resorts Pompano Beach LLC Full timeAbout the PositionK9 Resorts Pompano Beach LLC is a leading provider of pet care services, and we are currently looking for a skilled Custumer Experience Representative. As a Custumer Experience Representative, you will be responsible for delivering exceptional customer service to our clients and their pets. This includes responding to inquiries, resolving...
-
Customer Experience Specialist
2 days ago
Pompano Beach, Florida, United States Office Depot Full timeAbout the JobWe are seeking a highly motivated and enthusiastic Part Time Retail Store Associate to join our team at Office Depot. As a valued member of our store staff, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our retail stores.Your primary responsibilities will include building strong...
-
Customer Experience Representative
1 day ago
Pompano Beach, Florida, United States Sprouts Farmers Market Full timeAbout the Role: We're looking for a Customer Experience Representative to join our team at Sprouts Farmers Market. As a Sales Ambassador, you'll be responsible for creating an engaging and welcoming environment for our customers.
-
Customer Experience Ambassador
3 weeks ago
Pompano Beach, Florida, United States K9 Resorts Pompano Beach LLC Full timeAbout the RoleWe're looking for a skilled Customer Experience Ambassador to deliver exceptional service to our clients and their pets.This is a full-time position offering a salary range of $40,000 - $50,000 per year, depending on experience.The successful candidate will possess excellent communication skills, a passion for working with dogs, and the ability...
-
Customer Experience Ambassador
4 weeks ago
Pompano Beach, Florida, United States IOT Partners LLC Full timeJob DetailsThis is a full-time position with a competitive hourly rate of $15.00 - $20.00 per hour. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of wireless products and services.About the RoleAs a Wireless Sales Representative, you will be responsible for selling wireless services to...
-
Retail Director
2 weeks ago
Delray Beach, Florida, United States Chip City Full timeAbout Us:Chip City is a rapidly growing company with over 20 locations across NY and NJ, and plans to expand into many more states across the US. We are known for our delicious chewy on the outside and gooey on the inside 5.5-ounce cookies, which come in over 50 flavors. Our stores offer a colorful and welcoming atmosphere that transports customers into a...