Customer Experience Director

3 weeks ago


Pompano Beach, Florida, United States Spring Footwear Corp Full time
Job Overview
Spring Footwear Corp is a leader in the footwear industry, dedicated to delivering comfort and style since 1991. Our mission is to develop successful partnerships by creating and delivering the best quality, value, product, and service every day.

As a Customer Experience Director, you will lead our Pompano Beach, FL location's customer service team, inspiring them to deliver exceptional experiences for our customers. You will have strong operational experience in leadership, systems, and processes improvement, with a proven track record of exceeding customer success metrics, driving process improvements, and offering innovative solutions.

Key Responsibilities:
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision.
  • Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals.
  • Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.

Requirements
  • 5+ years in a managerial role for a multi-channel contact center.
  • Demonstrable knowledge of contact center metrics, best practices, and sound understanding of contact center workflow.
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.

What We Offer
  • Competitive wages: $85,000 - $110,000 per year, depending on experience.
  • Company-paid Holidays and Vacation.
  • Profit-sharing program.
  • Advancement opportunities.


  • Pompano Beach, Florida, United States FBS Fortified And Ballistic Security Full time

    OverviewFBS Fortified And Ballistic Security seeks a seasoned Director of Customer Service to lead our client-centered communication strategy. This key position will oversee and optimize client communication across all stages of our projects, ensuring flawless execution from start to finish.


  • Deerfield Beach, Florida, United States Papa John's - Warm Full time

    Career OpportunityThe Customer Experience Director position at Papa John's - Warm is a fantastic opportunity for a talented individual to take on a leadership role and drive business growth.


  • Pompano Beach, Florida, United States ITrade STEM Full time

    About the RoleWe are seeking a seasoned Customer Success Director to join our team at ITrade STEM. This is an excellent opportunity for a results-driven professional to make a meaningful impact in ensuring customer success.Key Responsibilities:Serve as the primary point of contact for customers, ensuring a seamless transition from sales to...


  • Pompano Beach, Florida, United States Spring Footwear Corp Full time

    About the Role:We are seeking a highly skilled Customer Service Manager to join our team in Pompano Beach, FL. As a key member of our team, you will be responsible for developing and maintaining effective customer service operations, ensuring exceptional customer experiences, and driving business growth.**Estimated Salary:** $75,000 - $95,000 per...


  • Pompano Beach, Florida, United States Lady And The Mug Full time

    Join Our TeamLady and the Mug is seeking a Customer Service and Sales Director to lead our team of baristas and ensure excellent customer service.This role offers a competitive salary of $14.00 + tips and paid bi-weekly pay.Key Responsibilities:Develop and implement strategies to increase sales and grow the business.Train and develop baristas in customer...


  • Pompano Beach, Florida, United States Raymond Search Group Full time

    Raymond Search Group is looking for a Customer Experience Manager to lead our customer service efforts and ensure exceptional customer satisfaction. As a Customer Experience Manager, you will be responsible for fostering a customer-centric environment and delivering exceptional service.ResponsibilitiesManage and supervise the operations of the customer...


  • Pompano Beach, Florida, United States IOT Partners LLC Full time

    About the JobWe are seeking a motivated and customer-focused individual to join our team as a Retail Wireless Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to ensure a seamless shopping experience for our customers.ResponsibilitiesBuilds proficiency in serving and selling...


  • Pompano Beach, Florida, United States Rack Room Shoes Full time

    We are looking for a motivated Customer Experience Specialist to join our Rack Room Shoes team. In this role, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers. Your key responsibilities will include:Key ResponsibilitiesCreating an awareness of our sales promotions and...


  • Pompano Beach, Florida, United States Best Buy Co. , Inc. Full time

    About the RoleThe Sales Consultant Appliance Outlet plays a pivotal part in delivering an exceptional customer experience as Best Buy's premier destination for technology products and services. As a key contributor, you will focus on providing velocity to a world-class customer experience, fostering strong relationships with customers, and staying up-to-date...


  • Pompano Beach, Florida, United States Coconut Creek Automotive Full time

    Company Overview: At Coconut Creek Automotive, we strive to provide exceptional customer service in a clean and organized environment. Our team is dedicated to ensuring a seamless experience for our clients.">About the Role: As a Customer Experience Coordinator, you will play a crucial part in our success by greeting customers, coordinating parking, and...


  • Pompano Beach, Florida, United States Rack Room Shoes Full time

    Job OverviewRack Room Shoes is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for creating an excellent shopping experience for our customers by maintaining awareness of all current sales promotions and merchandise presentation.ResponsibilitiesProvide exceptional customer service by being...


  • Pompano Beach, Florida, United States Spring Footwear Corp Full time

    About UsSince 1991, Spring Footwear Corp has made a significant impact in the lives of consumers who depend on our brands to deliver comfort and style. Our commitment to product innovation, quality, value, and flexibility is the foundation of our success. This leads to our mission: 'Developing successful partnerships by creating and delivering the best...


  • Pompano Beach, Florida, United States Insight Global Full time

    **About Insight Global**We're a company dedicated to creating diverse and inclusive environments where our team members can bring their full, authentic selves to work every day. We're committed to delivering outstanding service to our customers.**Job Summary**We're seeking a highly skilled Customer Service Representative to join our team. As a key member of...


  • Pompano Beach, Florida, United States Tailored Brands Inc Full time

    About This OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will engage with customers, build relationships, and provide excellent service. You will also work collaboratively with colleagues to achieve sales goals and maintain a positive work environment.


  • Pompano Beach, Florida, United States K9 Resorts Pompano Beach LLC Full time

    About the PositionK9 Resorts Pompano Beach LLC is a leading provider of pet care services, and we are currently looking for a skilled Custumer Experience Representative. As a Custumer Experience Representative, you will be responsible for delivering exceptional customer service to our clients and their pets. This includes responding to inquiries, resolving...


  • Pompano Beach, Florida, United States Office Depot Full time

    About the JobWe are seeking a highly motivated and enthusiastic Part Time Retail Store Associate to join our team at Office Depot. As a valued member of our store staff, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our retail stores.Your primary responsibilities will include building strong...


  • Pompano Beach, Florida, United States Sprouts Farmers Market Full time

    About the Role: We're looking for a Customer Experience Representative to join our team at Sprouts Farmers Market. As a Sales Ambassador, you'll be responsible for creating an engaging and welcoming environment for our customers.


  • Pompano Beach, Florida, United States K9 Resorts Pompano Beach LLC Full time

    About the RoleWe're looking for a skilled Customer Experience Ambassador to deliver exceptional service to our clients and their pets.This is a full-time position offering a salary range of $40,000 - $50,000 per year, depending on experience.The successful candidate will possess excellent communication skills, a passion for working with dogs, and the ability...


  • Pompano Beach, Florida, United States IOT Partners LLC Full time

    Job DetailsThis is a full-time position with a competitive hourly rate of $15.00 - $20.00 per hour. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of wireless products and services.About the RoleAs a Wireless Sales Representative, you will be responsible for selling wireless services to...

  • Retail Director

    2 weeks ago


    Delray Beach, Florida, United States Chip City Full time

    About Us:Chip City is a rapidly growing company with over 20 locations across NY and NJ, and plans to expand into many more states across the US. We are known for our delicious chewy on the outside and gooey on the inside 5.5-ounce cookies, which come in over 50 flavors. Our stores offer a colorful and welcoming atmosphere that transports customers into a...