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Customer Service Ambassador
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Job Summary
We are seeking a highly motivated and customer-focused Sales Associate - Guest Experience to join our team at DelMonte Hotel Group. As a Field Sales Representative, you will be responsible for providing exceptional guest service and promoting our brand to visitors.
Key Responsibilities:
- Guest Interaction: Greet guests warmly and ensure their safety while on our premises.
- Brand Promotion: Share information about our hotel and its amenities, highlighting features of interest and answering questions.
- Word-of-Mouth Marketing: Engage with guests to spread brand awareness and encourage them to visit our hotel.
- Ticket Sales: Convincingly promote our hotel and its services to guests, encouraging them to purchase tickets.
- Giveaways and Promotions: Distribute flyers and offer exclusive promotions to guests, enhancing their experience.
- Customer Service: Provide a high level of service, resolving issues and referring complex problems to supervisors as needed.
- Communication: Clearly and concisely present information to guests, using a commanding presence and speaking loudly and clearly.
- Work Environment: Perform duties in an outdoor setting, assigned to a specific work post.
Additional Responsibilities:
Perform other duties as necessary or required by management to ensure the success of our team.
