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Operations Support Supervisor

2 months ago

Novato California, United States Pacific Dental Services Full time
Join the Team at Pacific Dental Services

At Pacific Dental Services, we are dedicated to fostering a supportive environment where you can enhance your skills alongside a team of seasoned professionals. This is an opportunity to elevate your career and gain invaluable experience.

Position Overview:

The Assistant Operations Manager plays a crucial role in supporting the Operations Manager to drive financial performance and revenue growth for designated locations.

In collaboration with the Operations Manager, the Assistant Manager utilizes insights into local dental services to ensure the execution of the PDS Operational Model, also known as the Perfect Patient Experience (PPE), aimed at cultivating long-term patient relationships.

In the absence of the Operations Manager, the Assistant Manager provides leadership and direction to ensure both individual and team success. This position supervises front office personnel and actively promotes PDS's mission and culture within the assigned locations.


Key Responsibilities:
  • Exemplify company culture, values, and operational best practices in alignment with the We Believe Behavioral Framework.
  • Act as the acting manager in the Operations Manager's absence.
  • Organize and prepare work schedules, assigning specific duties to team members.
  • Collaborate with team members to enhance patient communication skills and facilitate their professional development.
  • Focus the team on executing the Owner Dentists' Clinical Culture to support the PPE.
  • Assist in driving year-over-year revenue and profit growth.
  • Ensure compliance with cash management and accounting protocols.
  • Provide insights on tactics that can improve financial and patient outcomes for the benefit of the organization.
  • Ensure adherence to PDS standards regarding facility cleanliness and maintenance.
  • Lead and participate in daily meetings and other required gatherings.
  • Demonstrate stewardship of the PDS Brand by making decisions consistent with its framework.
  • Serve as a Subject Matter Expert in executing PDS processes, systems, and tools while contributing to their enhancement.
  • Act as a catalyst for the Perfect Patient Experience and HC Handoff to foster long-term patient relationships.
  • Support clinicians in education and referrals concerning the Mouth-Body Connection.
  • Maintain a professional appearance and demeanor in accordance with company policies, treating others with respect.
  • Ensure compliance with company policies and relevant regulatory bodies.
  • Perform other duties as assigned.

Qualifications:
  • High School Diploma or equivalent (GED).

Preferred Qualifications:
  • Prior coursework or training in dentistry, insurance, or business.

Knowledge, Skills, and Abilities:
  • Results-oriented with a proactive approach; sets realistic goals and meets commitments.
  • Effective team builder with integrity and open communication.
  • Patient advocate who is flexible, empathetic, and ethical.
  • Process-focused operator with a data-driven decision-making approach.
  • Financially astute, understanding profit drivers and local market dynamics.
  • Influential communicator who builds trust and tailors coaching to individual needs.
  • Self-motivated and reliable, capable of working independently and collaboratively.
  • Ability to manage multiple tasks without compromising quality.
  • Excellent interpersonal and communication skills, both oral and written.
  • Ability to maintain confidentiality regarding sensitive information.
  • Organized and detail-oriented, thriving in a fast-paced environment.

Benefits:
  • Comprehensive medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement programs.
  • 401K retirement plan.
  • Paid time for community service activities.

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.