Case Reviewer

1 week ago


Albuquerque, New Mexico, United States ISN Full time
Job Title: Case Reviewer - Background Investigations

ISN Corporation is seeking an experienced Case Reviewer to join our team in Albuquerque, NM. As a Prime vendor, we are responsible for reviewing and assembling completed field reports of investigation (ROIs) for compliance with national standards and customer requirements.

Key Responsibilities:
  • Review ROIs to ensure stringent quality assurance standards, including coverage and accuracy with minimal oversight and guidance.
  • Work to deadlines and guide cases to timely closure.
  • Communicate regularly with field staff regarding any case items/issues.
  • Assist with quality audits and maintain knowledge and familiarity with customer case requirements.
  • Identify and track common trends for reopens and communicate trends to program team.
  • Assist in identifying information that needs to be discussed with customer for clarification.
  • Work closely with the program team and investigators to complete cases to client specifications and timeliness parameters.
Requirements:
  • Active security clearance is required.
  • May require proof of successful completion of a NIT approved reviewer/closer training course.
  • Bachelor's degree or equivalent experience minimum.
  • Must be detail oriented, organized, with the ability to multi-task and troubleshoot.
  • Must demonstrate ability to work well with others, lead effectively when needed, work independently, and manage multiple complex and time-critical activities simultaneously.
  • Superior written and oral communication skills.
  • Advanced skills in MS-Office products including MS-Word, MS-Excel, and MS-PowerPoint.
About ISN Corporation:

ISN Corporation is an Equal Opportunity Employer and an Equal Employment Opportunity/Affirmative Action employer. We are committed to diversity and inclusion in the workplace.


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