Telecommunications Support Specialist
6 days ago
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are seeking a Telecommunications Support Specialist to join our team in Field Operations.
About the RoleThis is an exciting opportunity for someone who enjoys using the latest technology to solve problems and work in a fast-paced environment. As a Telecommunications Support Specialist, you will be responsible for supporting Spectrum Field Technicians, helping them troubleshoot service problems at customer locations.
Key Responsibilities- Support Spectrum Field Technicians in completing provisioning, device configuration, troubleshooting, and signal measurements to solve problems
- Solve technical issues in real-time using the latest tech tools and programs
- Work in a 24/7 call center environment with a variety of integrated functions
To be successful in this role, you will need to have excellent problem-solving skills, be able to work well under pressure, and have strong communication skills. A high school diploma or equivalent is required, and experience in telecommunications, call center, or workload management is preferred.
What We OfferWe offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. Our salary range for this position is $45,000 - $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, we also offer paid training, coaching, and education benefits, as well as opportunities for growth and career advancement.
At Spectrum, we are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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