Patient Care Advocate
7 days ago
Company Overview:
AssistRx is a pioneering organization in transforming medication management through innovative technology and patient-centered approaches. Our mission revolves around providing seamless access to therapy, thus enhancing lives through cutting-edge innovation and collaboration.
We're excited to announce multiple openings for talented individuals to join our team in Orlando, FL. If you're driven by innovation, thrive in a collaborative setting, and eager to contribute to forward-thinking solutions, we'd like to hear from you.
About the Role:
- Ensure cases move through the process as required in compliance with company standards and procedures, providing exceptional service and quality.
- Verify patient health insurance medical benefits and document specifics including coverage, cost share, and treatment access options.
- Partner closely with case managers to confirm appointment dates and communicate patient needs.
- Act as a liaison for patients and caregivers to ensure accurate scheduling and preparation.
- Enter and maintain patient data in CRM.
- Collaborate with fellow team members to engage with patients, initiating proactive communication to guarantee superior customer service and facilitate a smooth patient treatment experience.
- Document and communicate all patient travel needs, including scheduling, rescheduling, and arrival/departure details.
- Administer and handle applications for Travel and Lodging and Patient Assistance Programs.
- Manage the reimbursement process for receipts.
Compensation: $72,000 per year
Location: Orlando, FL
Schedule Requirements: 12-9pm EST, with occasional weekend work and on-call hours
Benefits:
- Competitive pay structure, matching 401(k) with immediate vesting.
- Medical, dental, vision, life, & short-term disability insurance.
- Flexible culture with opportunities to work from home and enjoy a work-life balance.
- Career growth opportunities through our Advance Gold program.
- Innovation and collaboration environment that prioritizes diverse perspectives and learning.
- $750 referral bonus for hired referrals.
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