Epic Analyst
4 weeks ago
As an Epic Analyst, you will be responsible for attending classes, completing required testing and projects to obtain and maintain EMR system certifications. This certification process will provide software programming and configuration skills necessary to complete job duties. With guidance, you will participate in activities associated with workflow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR.
You will aid in the responsibility for ongoing support of the EMR, including new installs, software updates, software upgrades, approved projects, and other assigned tasks via our helpdesk system during assigned shifts or during on-call. With guidance, you will communicate with clinical/nonclinical staff both written and orally to further understand needs and/or to relay status updates related to their requests.
You will follow all policies and procedures while performing job duties. Communicate effectively with other build analysts, report analysts, quality assurance analysts, training analysts, team leads, coordinators, and managers to ensure that proper readiness and awareness of efforts exist to support assigned timelines at all stages.
As assigned and with some guidance, you will evaluate release notes, project scopes, and/or user-reported requests to develop a build strategy for implementing approved and prioritized assignments. You must be able to handle multiple assignments in various stages of completion.
You will participate in meetings as requested involving build analysts, reporting analysts, quality assurance training analysts, team leads, coordinators, managers, and operational stakeholders to gather data for assignments.
You will document all work efforts associated with every assignment in a timely manner and with great detail to support audit reviews.
At the direction of your team lead and/or management, you will work assignments as prioritized and complete work based on associated timelines, making your team lead and/or management aware of any known obstacles.
You will participate in the timely review and approval of change management requests for the EMR. Performs other job duties as assigned.
If you live within a 100-mile radius of campus, you must be able to work from a home office setting as a telecommuter as defined by the telecommuter agreement unless position is classified as an on-campus status in compliance with 000-Epic Staffing Model Policy.
Experienced telecommuters in good standing have the opportunity to transition to a remote commuter if they relocate outside of a 100-mile radius of campus and meet the requirements of the remote commuter agreement.
You will demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.
Performance Expectations:
Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.
Achieve/maintain one or more Epic Certifications.
Submit weekly work plans w/daily updates on execution status to team leads/manager.
Task/Ticket documentation effectively represents actions and passes audit review.
Successfully implement new system functionality to end users.
Successfully implement resolutions to end-user reported issues.
Successfully support remote end-users and/or support end-users remotely.
Obtain Change Management approval for all build prior to build steps.
Create Content Management tickets for all approved build.
Proactively troubleshoots system issues.
Qualifications:
Education/Skills
Minimum of Associate Degree preferred or equivalent work experience required.
Work Experience:
One year of work experience in a healthcare setting with demonstrated leadership characteristics preferred. Some positions have an emphasis on experience in patient care, patient accounts, registration, scheduling, claims, and/or health information management. Must have a working knowledge of hospital operations and be able to use an analytical approach. Organization ability and strong communication skills are required.
Additional Certification/Licensure - Obtained based on required timeframe below
EPIC Certification
Within 90 Days of Employment
Required
Mental Demands:
Exceptional oral and written skills are required.
The individual must have the ability to perform as a team member, cooperate with others, manage conflict, prioritize multiple tasks, exhibit leadership, and demonstrate self-motivation.
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