Client Support Technician Internship Opportunity
4 weeks ago
Job Summary: We are seeking a highly motivated and detail-oriented Client Support Technician Intern to join our Employee Experience team at Colony Brands. As a Client Support Technician Intern, you will assist in setting up, maintaining, and supporting corporate-owned client-level computer equipment installed and in use within our facilities.
Key Responsibilities:
- Support hardware and software troubleshooting and manage support ticket requests assigned via a centralized ticketing system.
- Assist in assembly and configuration of PC/MAC hardware, documentation, and mentoring of the Help Desk.
- Provide client-level networking troubleshooting skills to assist with problem resolution, including wireless technologies and remote access solutions.
- Support Windows 10/11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools.
- Assist with Apple OS imaging and/or patching skills utilizing JAMF.
- Provide end-user support for mobile phones/tablets via Microsoft Intune.
- Troubleshoot Citrix Client and SCCM Client.
- Support Microsoft E-Mail and Office Support via Office 365.
- Troubleshoot printer/copier/audio visual equipment.
- Support Active Directory user account/group and permission management.
Requirements:
- Junior Senior standing or recent graduates may be considered.
- Cumulative GPA of 2.80 or higher.
- Solid understanding of Windows Operating Systems (Mac also beneficial).
- Solid troubleshooting skills for client-level hardware, including desktops, laptops, mobile phones, tablets, and printers.
- Strong communication skills, verbal and written.
- Documentation and participation/contribution to team discussions will be part of the role.
- Experience with Microsoft Office, Anti-Virus Malware Tools, and PowerShell would be beneficial for the role.
Application Instructions: Apply online at https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=26513&siteid=5661&AReq=6182BR.
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