Client Support Technician Internship Opportunity

4 weeks ago


Bloomington, Indiana, United States Colony Brands Full time

Job Summary: We are seeking a highly motivated and detail-oriented Client Support Technician Intern to join our Employee Experience team at Colony Brands. As a Client Support Technician Intern, you will assist in setting up, maintaining, and supporting corporate-owned client-level computer equipment installed and in use within our facilities.

Key Responsibilities:

  • Support hardware and software troubleshooting and manage support ticket requests assigned via a centralized ticketing system.
  • Assist in assembly and configuration of PC/MAC hardware, documentation, and mentoring of the Help Desk.
  • Provide client-level networking troubleshooting skills to assist with problem resolution, including wireless technologies and remote access solutions.
  • Support Windows 10/11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools.
  • Assist with Apple OS imaging and/or patching skills utilizing JAMF.
  • Provide end-user support for mobile phones/tablets via Microsoft Intune.
  • Troubleshoot Citrix Client and SCCM Client.
  • Support Microsoft E-Mail and Office Support via Office 365.
  • Troubleshoot printer/copier/audio visual equipment.
  • Support Active Directory user account/group and permission management.

Requirements:

  • Junior Senior standing or recent graduates may be considered.
  • Cumulative GPA of 2.80 or higher.
  • Solid understanding of Windows Operating Systems (Mac also beneficial).
  • Solid troubleshooting skills for client-level hardware, including desktops, laptops, mobile phones, tablets, and printers.
  • Strong communication skills, verbal and written.
  • Documentation and participation/contribution to team discussions will be part of the role.
  • Experience with Microsoft Office, Anti-Virus Malware Tools, and PowerShell would be beneficial for the role.

Application Instructions: Apply online at https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=26513&siteid=5661&AReq=6182BR.



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