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Sales Operations and Analytics Manager

2 months ago

Oklahoma City, Oklahoma, United States Teleflora Full time
Job Overview

Company Overview:
Teleflora is dedicated to providing cutting-edge marketing, education, and technology to empower our member florists, ensuring they have the essential resources to flourish. As part of The Wonderful Company since 1979, we have established ourselves as the largest flower delivery service globally, collaborating with over 10,000 member florists across North America to deliver exquisite hand-arranged bouquets.

Position Summary:
In collaboration with the AVP of Sales, Customer Service, Membership, and Directory Operations, this role is crucial for executing Teleflora's sales commission programs across all sales divisions. The Manager will concentrate on data synthesis to accurately calculate and disburse periodic commission payments while utilizing insights to enhance sales strategies, refine approaches, and drive performance management within the sales organization. Furthermore, this position will engage with key stakeholders to modernize business operations, boost operational efficiencies, and provide strategic recommendations.

Work Environment:
This position offers a hybrid work schedule, allowing for in-office work from Monday to Wednesday, with the option to work remotely on Thursday and Friday.

Key Responsibilities:

  • Oversee the comprehensive processing of commission plans and sales incentive payments for all eligible positions, ensuring accurate field territory alignments.
  • Utilize strong business acumen and technical expertise to enhance Sales teams' efficiency, assess performance, and deliver insightful reporting that drives results.
  • Collaborate with internal stakeholders to fulfill ad-hoc reporting requests, ensuring clarity in data specifications and report design.
  • Develop and refine analytic models to address client requests, performance challenges, and identify growth opportunities.
  • Exhibit a strong work ethic and ownership of responsibilities.
  • Work effectively with internal teams to tackle challenges, implement new reporting solutions, and deliver high-quality outcomes.
  • Maintain a thorough understanding of company objectives and align commission programs accordingly, managing the processes for commission calculations and payments.
  • Anticipate business performance needs and represent those requirements through key initiatives, proactively identifying ways to contribute to business goals.
  • Conduct ad-hoc analyses as directed by leadership and manage special projects across functions.
  • Analyze and report data in a clear and concise manner.
  • Communicate with sales leadership regarding sales details, commissions, and bonus payments.
  • Document requirements for updates in the commission system as new compensation plans are introduced or modified.
  • Identify opportunities for process improvements and lead initiatives to implement enhancements.
  • Analyze historical data, perform variance analysis, and design financial models as needed.

Qualifications:

  • Bachelor's Degree in accounting, finance, business administration, or a related field.
  • Experience in building dynamic financial models.
  • Advanced proficiency in Excel; familiarity with PowerBI is a plus.
  • Experience with SQL is preferred.
  • Prior experience in managing commissions programs is advantageous.
  • Demonstrated success in operational process improvements.

Skills:

  • Self-motivated with strong problem-solving abilities, thriving in a collaborative environment.
  • Proven ability to manage multiple complex projects effectively.
  • Highly organized and detail-oriented, exhibiting professionalism.
  • Strong written, verbal, analytical, and interpersonal communication skills.
  • Ability to make informed decisions with minimal guidance.
  • Capacity to multi-task in a dynamic, fast-paced environment.
  • Exceptional organizational skills, capable of structuring work plans and prioritizing tasks across multiple projects.

Additional Information:

  • Competitive benefits package including Medical, Vision, Dental, and 401k with matching eligibility.
  • Opportunities for professional development and internal mobility.
  • Access to management and leadership training, along with continuous improvement programs.
  • Company initiatives focused on wellness and health.

Teleflora is committed to fostering a diverse workforce that promotes acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status.