Service Writer

2 weeks ago


Jersey City, New Jersey, United States Planet Honda Full time
About Us

Planet Honda is a leading car dealership in Union, NJ, known for its state-of-the-art facility and exceptional customer service. We are expanding our Service Department to meet the growing needs of our customers.

Job Summary

We are seeking a highly organized and friendly Service Writer to join our team. As a Service Writer, you will be responsible for owning the customer's experience in the service lane, providing prompt, courteous, and effective service.

Responsibilities
  • Oversee the flow of the Service Drive to ensure customers receive exceptional service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring customers are not mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
Qualifications
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.
What We Offer
  • Medical and Dental Plan.
  • 401k.
  • Product Training.
  • Opportunities for Advancement.
  • Dealership Gym.
  • Dealership Café.

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