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Chief Operating Officer
2 months ago
The Chief Operating Officer will be responsible for the day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin.
Key Responsibilities- Provide strong leadership, direction, and assistance in setting strategy with clearly defined expectations.
- Lead the development of progressive physician/facility strategies and execute plans to optimize the long-term potential of the facility.
- Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
- Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
- Partner with medical staff to foster quality, efficiently provided care. Emerge as a respected leader and decision-maker.
- Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
- Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement.
- Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination, especially as concerned physicians, employees, and the community.
- Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
- Ensure positive employee relations and trust through communication, education, consistency, and dependability.
- A minimum of ten years of successful progressive healthcare/facility management experience.
- A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer, or Chief Executive Officer in a progressive, financially sound hospital system.
- High-level, complex problem-solving abilities both in groups and in one-on-one situations.
- Demonstrated success in leading process improvement initiatives in a tertiary facility.
- First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
- Highly developed expertise in quantitative analysis to support the definition and advancement of the facility's goals and objectives.
- Decisive leader, with the ability to understand physicians' viewpoints and needs, and work strategically in the best interest of patients and the facility. A strong reputation for sustained, inclusive, trust-based physician relations.
- Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives.
- Experience in a system with excellent employee, physician, and patient satisfaction, quality, and outcomes improvement programs.
- An understanding of information systems as they pertain not only to accounting but also to decision support, cost management, and revenue enhancement.
An undergraduate degree from a recognized and accredited institution is required and MBA/MHA or equivalent is preferred.