Regional Product Support Manager

3 days ago


Winter Garden, Florida, United States ABC Companies Full time
Job Title: Regional Product Support Manager Job Summary: ABC Companies is seeking a skilled Product Support Manager to provide advanced technical support, mobile repairs, and customer training for ABC-supported products across the Southeast region. The ideal candidate will have experience in diagnosing and repairing coach systems, including HVAC and high-voltage AC/DC electrical systems. They will also have strong communication and instructional skills, with the ability to deliver technical training to customers and internal teams. Key Responsibilities: * Provide technical support, troubleshooting, and mobile repair services for ABC-supported products * Perform on-site repairs, maintenance, and service campaigns at customer locations * Travel throughout the Southeast region to service and support ABC products * Serve as a technical advisor, resolving product issues and warranty claims for customers * Lead technical training sessions for customers and internal teams Requirements: * Formal training or extensive experience in diagnosing and repairing coach systems * Ability to read electrical diagrams, use commissioning software, and understand Electric Vehicle (EV) architecture * Mechanical experience with commercial vehicles and high-voltage systems * Knowledge of Cummins, Detroit, Allison, Eberspacher, Carrier, and high-voltage systems * Experience in delivering technical training, with strong communication and instructional skills Benefits: * Competitive salary * Group insurance benefits, including 401k with company match * Paid vacation/holidays * Employee recognition programs * Company vehicle provided * Travel expenses covered (reimbursed weekly) Education & Experience: * High School Diploma required; college degree in Transportation, Industrial, Electrical, or Engineering preferred * Minimum of 5 years of experience in the transportation or electric vehicle field * Experience in both electrical and mechanical systems, with a focus on HVAC (high and low voltage) system experience preferred Equal Employment Opportunity: ABC Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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