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Clinical Support Specialist

2 months ago

Bakersfield, California, United States Heritage Provider Network Full time

Position Overview

Under the guidance of the Clinic Supervisor, this role is pivotal in delivering patient care within a clinical or outpatient environment. Responsibilities include managing appointment scheduling, assisting healthcare providers with various tasks, and providing backup reception support as necessary.

Key Responsibilities

  • Deliver exceptional patient care while maintaining a professional demeanor.
  • Manage appointment scheduling in alignment with physician and departmental protocols.
  • Efficiently handle multi-line phone systems and process incoming calls.
  • Maintain accurate patient records within the electronic medical records system.
  • Demonstrate knowledge of insurance policies and benefits to assist patients effectively.
  • Ensure compliance with all company policies, procedures, and regulations.
  • Perform clinical tasks including vital signs assessment, specimen collection, and basic wound care.
  • Assist with medication administration and maintain a sterile environment when required.
  • Engage with patients and their families to provide information and support.
  • Participate in interdisciplinary teamwork to enhance patient care delivery.

Qualifications

  • High school diploma or equivalent is required.
  • Completion of an accredited Medical Assistant Program.
  • Current Basic Life Support (BLS) certification.
  • Venipuncture certification is preferred.
  • Proficient in computer usage and electronic health record systems.
  • Prior experience in a clinical setting is advantageous.

The compensation for this position will be determined based on various factors, including experience and qualifications.