Field Service Engineer

4 weeks ago


Memphis, Tennessee, United States Abbott Laboratories company Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Abbott Laboratories. As a key member of our diagnostics field service team, you will be responsible for providing technical support and maintenance to our customers in the laboratory environment.

Key Responsibilities
  • Provide first-line technical support and troubleshooting for Abbott Diagnostics products in the laboratory environment.
  • Manage and drive the development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
  • Act as a trusted partner to existing customers, building promoters and achieving a targeted retention rate.
  • Coordinate order, delivery, and billing, and responsible for implementing and maintaining the effectiveness of the quality system.
Requirements
  • Bachelor's degree in Bio Medical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
  • Two to four years of experience in a laboratory environment, field service, technical call center, or directly with Abbott Diagnostics products.
  • Experience providing technical product application and/or hardware support, interfacing with customers, and strong people management and communication skills.
What We Offer

At Abbott Laboratories, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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