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Customer Service Representative

2 months ago

Rehoboth Beach, Delaware, United States Abercrombie and Fitch Co. Full time
About the Role

Abercrombie & Fitch Co. is seeking a highly motivated and customer-focused individual to join our team as a Key Holder (Part Time). As a Key Holder, you will be responsible for providing exceptional customer service, driving sales, and leading associates in daily tasks.

Key Responsibilities
  • Customer Service: Anticipate and respond to customer needs, possess an individualized style that relates to customers, and engage customers in a genuine way to drive sales and provide an exciting, fast, and easy store experience.
  • Operations: Complete basic store operations, opening and closing tasks, and lead associates in daily tasks.
  • Asset Protection: Maintain a safe and secure store environment, including monitoring and reporting any incidents or suspicious activity.
  • Visual Displays: Maintain visually appealing store displays and ensure that merchandise is properly displayed and restocked.
  • System Skills: Operate the register and point of sales system, process transactions, and maintain accurate records.
Requirements
  • At Least One Year of Customer Service Experience: Preferred
  • Customer Focus: Provide exceptional customer service and ensure that customers have a positive experience in the store.
  • Communication: Effectively communicate with customers, associates, and management to ensure seamless operations.
  • Fashion Trend Knowledge: Stay up-to-date on the latest fashion trends and ensure that the store is merchandised accordingly.
  • Assertiveness: Confidently approach customers and associates to provide assistance and resolve issues.
  • Adaptability/Flexibility & Stress Tolerance: Adapt to changing situations and priorities, and maintain a positive attitude in a fast-paced environment.
  • Work Ethic: Demonstrate a strong work ethic and commitment to achieving sales goals and store objectives.
What We Offer
  • Competitive Pay: Starting rate of $15.25 per hour
  • Flexible Schedule: Opportunities to work a variety of shifts, including weekends and holidays
  • Opportunities for Career Advancement: Opportunities to advance to leadership roles and develop skills and expertise
  • Training and Development: Ongoing training and development opportunities to enhance skills and knowledge