Product Manager

1 week ago


Bloomington, Illinois, United States Capital One Full time
Product Manager - Voice Self-Service

Capital One is seeking a Product Manager to lead the development of our Voice Self-Service product. As a Product Manager, you will be responsible for defining and delivering a world-class customer experience through voice-based interactions.

Key Responsibilities:
  • Lead product initiatives and customer experience from ideation to roll out
  • Partner with our Tech, Analysts, and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers
  • Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis
  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria, and customer experience
  • Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features
  • Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses
  • Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders
Requirements:
  • Bachelor's Degree or military experience
  • At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 2+ years of experience in Agile product management
What We Offer:
  • Competitive salary: $163,300 - $186,400 for Manager, Product Management in New York City
  • Opportunity to work with a world-class team
  • Professional growth and development opportunities

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