Client Service Lead

3 days ago

Quincy, Massachusetts, United States State Street Corporation Full time
Job Summary
State Street is seeking a Client Service Lead to join our US Asset Owners division. As a key member of our team, you will be responsible for managing client relationships, resolving inquiries, and building strong relationships with internal service partners. You will also oversee the performance of shared service teams and global COEs to ensure timely problem resolution and mitigate risk to the corporation.

About the Role
This is a Client Service Lead role that requires strong communication and organizational skills, with a consultative mindset. You will be responsible for supporting the operational management of multiple client relationships, working collaboratively with teams and management across the organization. You will also be responsible for maintaining functional and technical knowledge across multiple disciplines and acting as a liaison between clients and internal departments.

Key Responsibilities
• Manage client relationships and resolve inquiries in a timely manner
• Build and maintain strong relationships with internal service partners
• Oversee the performance of shared service teams and global COEs
• Facilitate communication to ensure an effective operating environment
• Work collaboratively with teams and management across the organization
• Maintain functional and technical knowledge across multiple disciplines

Requirements
• BS/BA degree required
• Minimum of 5 years of related experience, preferably in financial services industry
• Strong communication and organizational skills with a consultative mindset
• Ability to work collaboratively across multiple business groups and levels of the organization
• Self-motivated, strong work ethic
• Strong ability to adapt to change and multi-task

About State Street
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to creating a great work environment and offer a competitive benefits package, including medical care, insurance, and savings plans. We also offer flexible work programs, development programs, and educational support to help you reach your full potential. We value diversity, inclusion, and social responsibility and are an equal opportunity and affirmative action employer.

  • Client Service Lead

    4 days ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleThis is a Client Service Lead role in the US Asset Owners division at State Street Corporation. The candidate will be the point of contact for multiple client relationships, manage client activities, and resolve client inquiries in a timely manner. The Client Service Lead will be responsible for building and maintaining strong relationships...

  • Client Service Lead

    4 weeks ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleThis is a Client Service Lead role in the US Asset Owners division. The candidate will be the point of contact for multiple client relationships, manage client activities and resolve client inquiries in a timely manner. The client service lead will be responsible for building and maintaining strong relationships with both external clients and...

  • Client Services Associate

    4 weeks ago

    Quincy, Massachusetts, United States RapidRatings Full time

    Job OverviewRapidRatings is seeking a highly skilled Client Services Associate to join our team. As a key member of our Client Delivery and Operations team, you will play a critical role in facilitating program operations of the FHR (Financial Health Rating) Exchange.Key ResponsibilitiesProduct Support: Manage and complete incoming service inquiries from...

  • Client Service Representative

    2 weeks ago

    Quincy, Massachusetts, United States Park State Bank Full time

    Job Title: Client Service SpecialistPark State Bank is seeking a highly skilled and customer-focused Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional service to our clients, helping them with various banking needs, and ensuring their satisfaction in every interaction.Key...

  • ETF Service Lead

    3 days ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking an experienced ETF Service Lead to join our team at State Street Corporation. As an ETF Service Lead, you will be responsible for providing expert-level support to our clients in the area of exchange-traded funds (ETFs).Key Responsibilities:Be the primary point of contact for a defined list of ETF clientsAssist clients with...

  • Client Service Representative

    2 weeks ago

    Quincy, Massachusetts, United States Park State Bank Full time

    Job Title: Client Service SpecialistAt Park State Bank, we are seeking a highly skilled and customer-focused Client Service Specialist to join our team. As a key member of our banking team, you will play a vital role in delivering exceptional customer service and ensuring the success of our clients.Key Responsibilities:High-Touch Client Service: Provide...

  • Client Service Representative

    14 hours ago

    Quincy, Massachusetts, United States Park State Bank Full time

    Job SummaryThe Client Service Representative is a vital role at Park State Bank, dedicated to delivering exceptional customer service and support. As a trusted advisor, you will assist clients with various banking needs, including account management, financial guidance, and product inquiries.Key ResponsibilitiesProvide personalized service to every client,...

  • Client Services Specialist

    4 weeks ago

    Quincy, Massachusetts, United States Avenu Insights & Analytics Full time

    Job Title: Client Services ProfessionalJob Summary:This role involves managing and reviewing assigned Unclaimed Property State Accounts, ensuring compliance with federal securities regulations and applicable laws. The ideal candidate will provide training and support to team members, handle customer communications, and maintain accurate records.Key...

  • Client Service Representative

    1 month ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled Client Service Representative to join our Latin America and Caribbean Client Service team. As a key member of this team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded through proactive communication and timely issue resolution.Key...

  • Client Service Officer

    1 month ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled Client Service Officer to join our team at State Street Corporation. As a key member of our Client Service team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProvide day-to-day interaction and support to multiple clients,...

  • Client Services Representative

    2 months ago

    Quincy, Massachusetts, United States East West Bank Full time

    About the RoleWe are seeking a highly skilled Client Services Specialist to join our team at East West Bank. As a Client Services Specialist, you will play a critical role in providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.Key ResponsibilitiesClient Service and Support: Provide timely...

  • Client Service Representative

    3 weeks ago

    Quincy, Massachusetts, United States Park State Bank Full time

    Job Title: Client Service SpecialistJob Summary:The Client Service Specialist is a vital role at Park State Bank, dedicated to delivering exceptional customer service and support to our clients. As a trusted advisor, you will help clients with various banking needs, including account management, financial guidance, and product inquiries.Key...

  • Client Service Representative

    3 days ago

    Quincy, Massachusetts, United States Park State Bank Full time

    Job SummaryWe are seeking a highly skilled Client Service Specialist to join our team at Park State Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their banking needs are met with care and attention.Key ResponsibilitiesClient Service: Provide personalized service to every...

  • Client Services Associate

    24 hours ago

    Quincy, Massachusetts, United States RapidRatings Full time

    Job OverviewRapidRatings is seeking a highly skilled Client Services Associate to join our team. As a key member of our Client Delivery and Operations team, you will be responsible for providing exceptional support to our global clients, facilitating program operations of the Financial Health Rating (FHR) Exchange, and ensuring timely responses to client...

  • ETF Service Lead

    4 days ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking an experienced ETF Service Lead to join our team at State Street Corporation. As a key member of our ETF Operations team, you will be responsible for providing expert-level support to our clients and internal stakeholders on all aspects of ETF servicing, including product knowledge, regulatory compliance, and operational...

  • Operations Client Service Specialist

    3 days ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    Job SummaryWe are seeking a highly skilled Operations Client Service Specialist to join our Banking Services team. As a key member of our team, you will be responsible for managing the implementation and maintenance activities for several banking applications, collaborating with internal and external customers to identify, analyze, and proactively resolve...

  • Client Services Specialist

    4 weeks ago

    Quincy, Massachusetts, United States Avenu Insights & Analytics Full time

    Job Title: Client Services ProfessionalJob Summary:This role involves managing and reviewing assigned Unclaimed Property State Accounts, ensuring compliance with federal securities regulations and applicable laws. The ideal candidate will provide training and support to team members, handle customer communications, and maintain accurate records.Key...

  • Client Implementation and Service Officer

    1 month ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled Client Implementation and Service Officer to join our team at State Street Corporation. As a key member of our Retiree Services Department, you will play a critical role in the successful execution of our benefit payment system migration project and the delivery of high-quality services to our clients.Key...

  • Client Implementation and Service Specialist

    2 months ago

    Quincy, Massachusetts, United States State Street Full time

    About the RoleThe Retiree Services Department at State Street is seeking an experienced Operations Officer to assist with various activities related to our benefit payment system migration project and current/future state Retiree Services operations.Key ResponsibilitiesParticipate in project management and execution of our benefit payment system migration...

  • Transfer Agency Client Services Specialist

    4 weeks ago

    Quincy, Massachusetts, United States State Street Corporation Full time

    Key ResponsibilitiesAs a Transfer Agency Client Services Associate, you will be responsible for validating or resolving discrepancies per client-specific guidelines. This includes troubleshooting ID issues for our clients and establishing external client/investor/interested party IDs to ensure successful progression through the ID creation process.What...