Service Advisor

1 month ago

Vallejo, United States Wise Auto Group Full time
Job DescriptionJob Description

Job Title: Service Advisor

Location: Vallejo Nissan, Vallejo, CA

Position Type: Full-Time

About Vallejo Nissan: At Vallejo Nissan, we pride ourselves on delivering exceptional automotive service and an unparalleled customer experience. As a leading franchise dealership in Vallejo, CA, we are committed to providing our guests with outstanding care, high-quality repairs, and a welcoming atmosphere. Our team thrives on a culture of motivation, guest satisfaction, and dedication to excellence.

Position Overview: We are seeking a motivated and customer-focused Service Advisor to join our dynamic team at Vallejo Nissan. The ideal candidate will be passionate about delivering superior service, possess excellent communication skills, and be prepared to go above and beyond to ensure both team and guest satisfaction. This role is pivotal in maintaining our high standards of service and enhancing the overall customer experience.

This position is hourly plus commission and typically pays within the 65k-100k+ range

Key Responsibilities:

  • Customer Interaction: Greet and assist customers in a professional and friendly manner, addressing their service needs and concerns promptly.
  • Service Recommendations: Conduct thorough vehicle inspections and provide detailed explanations of required or recommended services to customers.
  • Appointment Scheduling: Manage service appointments, ensuring efficient scheduling and timely completion of services.
  • Communication: Serve as the main point of contact between the customer and the service department, keeping customers informed about the status of their vehicle and any additional findings.
  • Follow-Up: Conduct follow-up communications to ensure customer satisfaction and address any additional questions or concerns.
  • Documentation: Accurately document service details, including customer requests, recommended services, and completed work.
  • Team Collaboration: Work closely with technicians, parts department, and management to ensure seamless service delivery and resolve any issues promptly.
  • Sales and Upselling: Identify and recommend additional services or products that may benefit the customer while maintaining a focus on their needs and priorities.

Qualifications:

  • Experience: Prior experience in a service advisor role or similar customer-facing position is highly preferred.
  • Motivation: Demonstrated ability to stay motivated and driven to meet and exceed service goals.
  • Availability: Flexible and open availability to accommodate various shifts, including weekends if necessary.
  • Guest Satisfaction: Strong commitment to delivering outstanding guest satisfaction and exceeding customer expectations.
  • Team-Oriented: Willingness to go above and beyond for both the team and the guest, contributing positively to a collaborative work environment.
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain technical information clearly and effectively.
  • Problem-Solving: Strong problem-solving skills and the ability to address and resolve customer concerns efficiently.

Why Join Us?

  • Culture of Excellence: Be part of a team that values dedication, hard work, and going the extra mile for both our guests and colleagues.
  • Career Growth: Opportunities for career advancement and professional development within a reputable franchise dealership.
  • Supportive Environment: Work in a supportive and dynamic work environment that fosters teamwork and mutual respect.

If you are passionate about automotive service, thrive in a fast-paced environment, and are committed to providing exceptional customer experiences, we invite you to apply for the Service Advisor position at Vallejo Nissan.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team to cadams@wiseautogroup.com.

Vallejo Nissan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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