Field Service Technician

4 weeks ago


Rome, New York, United States CompuCom Full time

We are seeking a skilled Field Service Technician to join our team at CompuCom, a global company providing IT staffing services and solutions to Fortune 1000 companies and small to medium businesses.

About the Role:

The successful candidate will provide technical support for our clients, traveling within a 50-125 mile radius daily, and will be required to have a valid driver's license.

Key Responsibilities:

  • Provide support on IT/Data problems
  • Track and monitor issues, provide notes and feedback, and be consistent with documentation
  • Understand AC/DC and backup power concepts
  • Manage triage, troubleshooting, and resolution to client scope on IT equipment
  • Document efforts, issues, and resolutions, close cases/tickets daily

Requirements:

  • Minimum 1+ years of technical support experience
  • CompTIA A+ certification (required)
  • Net+ CompTIA certification preferred
  • Familiar with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
  • Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
  • Experience desired in copper and fiber cabling and various terminating connectors
  • Exceptional customer service skills
  • Must be self-motivated and have the capability to complete projects ahead of schedule
  • Excellent time management and reporting skills
  • Will occasionally work at heights of 20' to 25', lift equipment training provided
  • Must be able to lift 25 lbs.

Benefits:

  • We offer a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holiday, paid sick leave plan, FSA/HSA pre-tax benefits, and employee discounts

Equal Employment Opportunity:

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.



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