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Healthcare Coordinator

2 months ago

Brownsville, Texas, United States UnitedHealth Group Full time
Position Overview:
As a key member of the healthcare team, the RN Care Management Coordinator plays a vital role in supporting patients with complex health needs to effectively navigate the healthcare landscape. This position is integral to enhancing patient empowerment through education, resources, and advocacy, ensuring optimal quality of life for patients and their families.

Key Responsibilities:
  • Collaborate with healthcare providers and clinic personnel to identify patients at elevated risk.
  • Facilitate comprehensive care for patients with chronic conditions by:
    • Conducting thorough health assessments.
    • Performing medication reconciliations.
    • Implementing Motivational Interviewing techniques and Self-Management Goal setting.
    • Providing essential patient education.
    • Creating referrals to suitable agencies and resources.
  • Support the transition of patients with chronic conditions from inpatient to outpatient care by:
    • Assessing transitional needs.
    • Conducting medication reconciliations.
    • Establishing and reviewing contingency plans.
    • Delivering patient education.
    • Assisting with post-discharge necessities such as prescriptions, transportation, Durable Medical Equipment (DME), and follow-up appointments.
  • Coordinate with healthcare providers to establish or update care plans.
  • Ensure accurate and timely documentation in the electronic medical record.
  • Participate in daily huddles and Patient Care Coordination meetings.
  • Prepare precise reports for weekly meetings as required.
  • Maintain ongoing competence in nursing practice and stay updated on current evidence-based practices.
  • Perform clinical tasks within the scope of practice as needed.
  • Fulfill other related duties as assigned.

Qualifications:
  • Bachelor's degree in Nursing or an Associate's degree in Nursing with a minimum of 4 years of RN experience.
  • Active and unrestricted RN license in the state of employment.
  • Current BLS certification.
  • At least 2 years of experience in a clinical setting, such as a physician's office or hospital.
  • Knowledge of chronic diseases, particularly COPD/asthma, diabetes, CHF, and IHD.
  • Proficient in using electronic medical records.
  • Demonstrated ability to work effectively with multidisciplinary teams.
  • Excellent verbal and written communication skills.
  • Strong organizational and prioritization abilities.

Preferred Qualifications:
  • Experience in patient education and motivational interviewing.
  • Fluency in both English and Spanish.

Physical and Mental Requirements:
  • Ability to lift and move objects weighing up to 35 pounds.
  • Capability to sit or stand for extended periods.
  • Proficient fine motor skills for operating office equipment.
  • Ability to comprehend and follow verbal and written instructions.
  • Logical reasoning skills for problem-solving.

At UnitedHealth Group, we are dedicated to fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. We believe in equitable care that addresses health disparities and enhances health outcomes for all individuals.