Xfinity Customer Engagement Specialist

7 days ago


Loveland, Colorado, United States Comcast Full time
As a Xfinity Retail Sales Consultant at Comcast, you will play a key role in helping our customers achieve their goals by providing them with expert advice and guidance on our products and services. With a strong focus on customer satisfaction, you will work closely with customers to understand their needs and develop personalized solutions that meet their unique requirements.

Key Responsibilities

Your key responsibilities will include working directly with customers to evaluate their product needs and make recommendations, providing outstanding customer service, and helping customers interpret account statements and pay their bills. You will also be responsible for solving customer issues, answering questions, and assisting with account upgrades and processing requests.

Requirements

To succeed in this role, you should have a high school diploma or equivalent, and generally 2-5 years of related experience, preferably in consumer electronics or wireless retail sales. You should also be able to work a flexible schedule, including evenings, weekends, and holidays, and be able to stand and move about the store constantly.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid parental leave, tuition reimbursement, and a 401K savings plan with up to 6% dollar-to-dollar matching. We also offer on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions.

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