Health Promoter Lead

4 days ago

San Francisco, California, United States Dolores Street Community Services Full time

Job Title: Lead Health Promoter

Job Summary:

Mission Action, a progressive social justice organization dedicated to promoting a just and inclusive society, is seeking a Lead Health Promoter to support the health and well-being of residents at the Mission Inn. The successful candidate will have at least 2 years of direct service experience in case management, health education, or a similar field, and demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.

Key Responsibilities:

  • Screen all visitors and act as the first point of contact for residents and guests.
  • Train, supervise, and evaluate full- and part-time Health Promoters.
  • Establish a welcoming and client-centered environment, while demonstrating high-quality customer service.
  • Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
  • Respond to emergencies by following the appropriate organizational protocol.
  • Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
  • Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
  • Consistently enforce all program policies for staff and program residents.
  • Make regular reports to management using daily logs, forms, email, and phone calls.
  • Collaborate with the Clinical Social Worker to coordinate care, services, and referrals needed.
  • Assist with the coordination of house meetings and community activities.
  • Provide additional administrative support to the program and/or property management needs.
  • Participate in staff training, staff meetings, and staff development activities as requested.
  • Perform other duties as assigned.

Requirements:

  • At least 2 years of direct service experience in case management, health education, or a similar field.
  • Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
  • Bilingual (written and oral) in Spanish preferred but not required.
  • Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
  • Strong written and oral communication skills.
  • Ability to work both independently and as a member of a multi-disciplinary team.
  • Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
  • An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
  • Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces.
  • A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
  • At least 2 years of experience training and supervising staff required; program oversight/management experience strongly preferred.

How to Apply:

If you are qualified and interested in applying, please submit your resume, cover letter, salary requirements, and three professional references, including a supervisorial reference to https://dscs.isolvedhire.com/jobs/. Immediately interviewing on a rolling basis until position is filled. Please visit our web site for additional information on our organization at: www.dscs.org

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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