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Client Relations Specialist
2 months ago
Customer Service Representative
Company Overview: Matthews International Corporation is a leader in providing innovative solutions within the Environmental sector.
Position Overview:
The Customer Service Representative serves as a vital communication bridge among customers, sales, and production teams. This role is dedicated to delivering exceptional customer service by addressing inquiries through various channels, including phone, email, and in-person interactions. The representative is responsible for resolving both routine and complex customer issues with precision and effectiveness.
Key Responsibilities:
- Deliver outstanding customer service through multiple communication methods to address and resolve customer inquiries.
- Evaluate customer service needs and coordinate with relevant departments for additional support when necessary.
- Ensure accurate submission of order details according to customer specifications.
- Maintain up-to-date and precise order entry records in all necessary software applications.
- Foster strong relationships with customer accounts through transparent and engaging communication.
- Perform additional tasks as required.
Qualifications:
- Proficient in MS Office Suite, Outlook, and Internet applications.
- Excellent analytical, prioritization, interpersonal, and problem-solving skills.
- Strong verbal and written communication abilities, including analysis and interpretation.
- Solid grasp of mathematical concepts and their application.
- Capability to build and sustain collaborative relationships with colleagues and clients.
- Ability to work independently and as part of a team in a dynamic, deadline-driven environment.
- Self-motivated with a keen attention to detail and reporting.
- Willingness to work overtime as needed.
Work Environment:
Regular physical activities include standing, walking, sitting, and effective communication. Occasional lifting of up to 10 pounds may be required. Reasonable accommodations can be made to assist individuals in performing essential job functions.
At Matthews International, we pride ourselves on being an equal opportunity employer, valuing diversity and inclusion in our workforce. All employment decisions are based on qualifications, merit, and business needs.
